Hotel Front Desk Guest Service Agent
2 weeks ago
The Guest Services Agent will be responsible for providing guests with a great smile and wonderful first and last impression, and will provide consistent excellent customer service. A Guest Services Agent greets and registers incoming guests, assists guests to enhance their stay, processes guest folios and collects payment, administers and manages cash handling responsibilities, handles guest requests and concerns promptly and with courtesy, assists guests with any inquiries regarding local attractions, our restaurants or transportation, and area highlights and maintains efficient and effective flow of information with guests and all internal departments, handles additional duties as needed by guests or management, maintains confidentiality and interacts effectively with hotel guests and co-workers to create a positive environment. Shifts are 8 am to 4 pm and 4pm to midnight **Education, Experience, & Skills**:
- Conduct that reflects the values of Niagara Hospitality Hotels...Integrity; Trust; Passion for service; commitment; teamwork
- a friendly, confident and engaging personality **Experience **as a Hotel Guest Services Agent preferred
- Exceptional customer service skills
- Experience in cash handling
- Fluent in English, both verbal and written
- Excellent communication skills
- must be very well groomed and present a very professional image
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
-
Front Desk Agent
2 weeks ago
Niagara Falls, Canada Falls Hotel and Inn Full timeOverview: We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy interacting with people, we would love to...
-
Hotel Front Desk Agent
2 weeks ago
Niagara Falls, Canada Country Inn & Suites Full time**HOTEL FRONT DESK AGENT** The Country Inn & Suites by Radisson is currently hiring Front Desk Agents who will provide the utmost service to our guests in a friendly, enthusiastic, professional, and timely manner in accordance with brand and guest service standards. **Responsibilities**: - Greet guests with a friendly and courteous welcome. Use a positive...
-
Guest Service Agent
3 days ago
Niagara Falls, Canada Comfort Hotel Niagara Falls Full timeTITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...
-
Front Desk Agent
7 days ago
Niagara Falls, Canada Rodeway Inn Fallsview Full timeA front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and...
-
Front Desk Agent
5 days ago
Niagara Falls, Canada The Cannery Lofts Full time**SALARY RANGE**: $16.55-$19.55/hour - based on experience **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest’s experience and accommodations. Hotel Front Desk Agent responsibilities...
-
Guest Service Agent
2 weeks ago
Niagara Falls, Canada Best Western Plus Cairn Croft Hotel Full timeBest Western Plus Cairn Croft Hotel is a proud, family-run business and has established itself in our beautiful city as one of Niagara’s most unique destination hotels. We have just concluded a magnificent five-million-dollar property improvement plan, which began three years ago with the introduction of Doc Magilligan's Restaurant & Irish Pub. Since then...
-
Front Desk Agent
1 week ago
Niagara Falls, Canada TOWNPLACE SUITES Full time**Job Overview** **Responsibilities** - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently. - Respond to guest inquiries and provide information about hotel amenities, services, and local attractions. - Handle reservations over the phone and in person, ensuring accuracy in bookings. - Maintain...
-
Guest Service Agent
1 day ago
Niagara Falls, Canada Old Stone Inn Boutique Hotel Full timeResponsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...
-
Guest Service Agent
2 weeks ago
Niagara Falls, Canada Old Stone Inn Boutique Hotel Full timeResponsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...
-
Guest Service Agent
3 days ago
Niagara Falls, Canada Old Stone Inn Boutique Hotel Full timeResponsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...