Automotive Service Advisor

1 week ago

Nepean, Canada Barrhaven Ford Full time

Barrhaven Ford is looking for an experienced Service Advisor to join our team of Service Professionals. We are looking for a strong team player, with great customer service and sales skills.

We have a strong, well-supported team that works hard to provide and exceptional level of service to our clients. If you feel you could excel in this environment, we would love to hear from you

Job Functions:
Greet clients and perform service walk around. Ensure customer needs are assessed and signatures obtained during the appointment check in. Set appropriate expectations.

Coordinate with dispatch and the BDC to ensure no scheduling conflicts

Maintain contact with clients throughout the entire service process

Maintain the work orders and ensure required data has been collected and updated as necessary throughout the repair process, as set out by Ford warranty standards.

Monitor carry over repairs and keep customers informed.

Organize and receive payment and release vehicle to owner after servicing

Treat our clients with care and courtesy.

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

**Benefits**:
Aggressive pay plans, with a base salary and commissions based on both CP and Warranty parts and labour sales.

CSI bonus

Dental, Medical and Vision benefits.

Boot Allowance

Wellness program.

Vehicle purchase discounts.

**Salary**: $60,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Nepean, ON K2J 6H8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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