Supply Chain Specialist

TouchBistro is looking for efficient, proactive and dynamic individuals to join our team as **Supply Chain Specialists. **This opportunity requires effective partnership and management of our vendors to support the successful fulfillment of hardware orders.

As part of the Supply Chain Operations Team, the Supply Chain Specialist will focus on providing an efficient and positive experience to customers utilizing TouchBistro's solution based software. The objective of this position is to build a strong customer community, resulting in increased customer retention rates.

**Your Day-to-Day**
- Fulfill new and additional hardware orders for our customers as received via internal order management system
- Assist with the resolution of customer inquiries with an end goal of achieving a satisfactory outcome for both the customer and TouchBistro
- Process warranty hardware returns and refunds
- Maintain accurate data entry of customer order information and ETA reporting
- Prioritize time-sensitive orders and resolve delivery issues/discrepancies
- Source items as needed to maintain committed customer service levels
- Foster strong and collaborative vendor relationships
- Track KPI's and report on supply chain performance

**All About You**
- You have 1-3 years experience in a customer-facing role, ideally with a SaaS company or relevant supply chain work experience
- You're reliable, solutions-oriented, and easily gain the trust of external clients and internal stakeholders
- You have exceptional organizational, and communication skills
- You have a high degree of technical aptitude, with a proven ability to solve problems and meet deadlines
- You have a University or College degree and posses advanced MS Excel skills
- You're comfortable working within a metrics-driven environment
- Being fully bilingual in Spanish and English is considered an asset

INDAUG

**What We Offer**

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.
- The Perks:_
- Company equity
- Generous PTO policy
- Career progression & professional development
- Linkedin Learning membership
- Volunteer program
- Health, dental, and vision benefits
- Monthly lunches
- Summer employee appreciation days
- Parental leave & top up
- Flexible work-from-home policy
- Home office setup assistance
- Beautiful, brand new office spaces in the heart of downtown Toronto (our HQ), Vancouver, NYC, LA, and Chicago

**About TouchBistro**

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren't. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.
- TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process._
- For applicants who are California residents, California law requires that we provide y_ou _this notice_ a_bout the collection and use of your personal information. We encourage you to read it carefully._