Service Appointment Coordinator

2 weeks ago

Chilliwack, Canada Murray Honda Full time

Murray Honda is growing again, and looking for our next superstar Appointment Coordinator to join our team of fun professionals

As a key member of the Murray Honda team, the Business Development Representative reporting to the Fixed Operations Manager, this position is responsible for performing

**Responsibilities**:

- Communicate with customers regarding reminders for required service, service appointments, rescheduling no-shows, and promoting campaigns and special events.
- Book appointments based on manufacturer or dealer recommended maintenance schedules.
- Keep a detailed record and update the dealership management software after every interaction to ensure the customer receives consistent service from every department.
- Develop and continue to develop strong customer relationships by greeting and assisting them in a friendly and courteous manner.
- Provide customers with your full attention and uninterrupted service.
- Handle all customer queries and concerns with a genuine intent to solve their problems.
- Follow all standard operating procedures.Be knowledgeable and stay up to date regarding new features, specials, and updates.

Skills and Competencies:

- Excellent interpersonal skills with an upbeat and engaging attitude. Excellent phone communication and a pleasant demeanor.
- Excellent customer service skills including listening and the ability to impact and influence others. Organized and an attention to detail with the ability to document customer needs.
- Flexible and open to change; take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult problems. Results oriented and accountable.
- Ability to maintain a positive attitude in a high-stress environment
- Able to work well both within a team and independently
- Be invested in growing and expanding skills
- Able to exercise patience.

Education and Experience:

- Minimum High School Diploma or Equivalent.
- College certificate or additional courses would be an asset. Automotive/call center experience would be an asset.
- One year customer service experience.
- Adaptable to work weekend shifts as scheduled.

Why Work with Us:

- Murray Honda is a Platinum award winning member of Canada's Best Managed Companies.
- A competitive benefits and compensation plan.
- Opportunity to achieve personal growth, ongoing training, and support.

Murray Honda is an equal opportunity employer committed to diversity and inclusion in the workplace.

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