Quality and Risk Specialist

**Qualifications**:

- Undergraduate degree in a regulated health discipline; registration in good standing with appropriate regulatory college
- Master’s degree in Quality, Risk and Safety or Healthcare Administration or health related degree with comparable experience
- 2-5 years clinical experience
- 3-5 years’ experience in quality improvement and risk management within a health care setting
- Certificate in Risk Management preferred
- Lean Six Sigma Green or Black belt preferred
- Strong analytical, negotiation, decision making, problem solving, organizational and presentation skills. Must be a proven self-starter with strong multi-tasking and relationship management skills.
- Strong communication skills - oral, written and listening skills.
- Able to work both independently and as a member of a team and have the ability to interact with diverse groups of individuals.
- Detailed oriented with a high level of accuracy, and provide follow-through on projects.
- Able work in a fast pace and rapidly changing environment.
- Demonstrated intermediate proficiency with MS Suite software
- Expertise with Accreditation Canada’s Programs preferred
- Evidence of satisfactory attendance record
- Ability to work in a manner that exemplifies the centre’s core values and helps patients get their life back

**Accountabilities**:
**General Quality, Risk and Safety**
- Monitors and reports risk exposure and provides guidance to director and other management on risk triggers, limits and actions.
- Works with teams to ensure effective patient safety, quality improvement and risk management strategies arein place.
- Provides an independent review and evaluation to ensure that risk management issues/concerns are being appropriately evaluated, investigated and resolved and/or escalated as indicated.
- Works with the various teams to review and improve policies, best practices and governance.

**Claims Management**
- Works with patient relations, physicians and other personnel to resolve patient safety events.
- Gathers information and documents required for responses to discovery requests

**Investigation and Analysis**
- Investigates reported occurrences and develops strategies for management of patient safety events.
- Researches medical records, policies and procedures to gather information required for further analysis.
- Serves as facilitator for root cause analysis meetings conducted in response to serious safety incidents.
- Monitors compliance with action plans in collaboration with Quality/ Department leaders. Analyzes individual occurrence reports and trends to identify opportunities to improve the delivery of safe patient care. Recommends changes in policies, practice and procedures to prevent patient injury.
- Prepares and maintains summaries of investigations, recommendations and corrective action plans in an event reporting database.
- Coordinates QCIPA investigations in collaboration with Director
- Participates in appropriate committees and meetings as Risk Management representative.

**Education and Guidance**
- Provides quality improvement, patient safety and risk management advice and guidance.
- Assists with the coordination and communication of various functions involving the Enterprise such as correspondence, meetings, presentations, reports, and internal audits.
- Identifies product and regulatory filing issues and provides input to Director for resolution.
- Provide leadership in program evaluation, program development and research as appropriate.
- Participate on internal/external committees.
- Works with Director and team to develop short and long-term strategy, goals, and objectives for the department and assists in the training, development, and motivation of staff to meet or exceed Enterprise goals and objectives.

**Accreditation**
- Coordinates the Centre’s participation in Accreditation Canada’s Qmentum and Stroke Distinction programs
- Acts as primary liaison with Accreditation Canada, submits relevant timely information and keeps abreast of new developments
- Develops project timeline and communication plan
- Coordinates a centre-wide launch and staff survey process
- Provides centre-wide education and communication; supports accreditation teams and coordinates survey completion

**Safety**
- Oversight, development and administrative maintenance of online safety event reporting software (RL6)

At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand. We are dedicated to building a workforce that reflects the diversity of the community. Our accessible employment practices are in compliance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact the Human Resources Department at
(416) 243-3600 extension 4