Service Training Instructor

We are currently hiring a Service Training Instructor to join our growing team.

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

**The Role**

Responsible for training service personnel for branch, dealers, and customers to repair and maintain Crown and other products. Assist in facilitating both Demonstrated Performance (DP) Quickstart and model-specific training at a regional training site. Assist in train the trainer sessions for skill checkers. May assist local branch with implementation of operator training programs. Responsible for assisting in the development of service training materials. Travel off-site as needed to conduct training at other branches or customer locations. May maintain training materials, equipment, tools, and supplies for the training site.
- Facilitate and conduct service training in the classroom and shop environment for all Company products and other equipment serviced by branch personnel.
- Able to safely and properly perform all skills for which they are skill checking students. Assist in facilitating DP Quickstart training and other training as well as “train the trainer” sessions for skill checkers at the regional training site.
- Evaluate each student through written, oral, and performance testing.
- Maintain training materials, equipment, tools, and supplies for correct and safe implementation of all training courses.
- Assist in testing and tailoring training programs supplied from the factory to meet the specific requirement of customers, dealers, and Crown employees.
- Provide feedback about DP training programs to the General Manager - Aftermarket Branch Operations.
- Confer with General Manager - Aftermarket Branch Operations on new product developments, module updates, updates of equipment, and operator training programs.
- Generate training materials as assigned for specific training courses.
- Learn new service training material as it is published.
- May instruct operator training and operator train the trainer in the classroom and specific use environment for all Company products for branch and customer personnel.
- Maintain awareness of changes in OSHA regulations relating to operator training.
- Set up area for the training.
- Assist students with questions and problems.

**Perks and Benefits**
- Competitive compensation
- Yearly tool allowance
- Tuition reimbursement for any program or course of your choice
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
- Pension plan
- Boot allowance
- Company provided cellphone
- Opportunities for advancement and ongoing professional development
- State-of-the-art training facilities

**Physical Requirements**
- Able to safely operate lift trucks and vehicles
- Able to sit, stand, walk, bend/stoop/twist, squat, reach below knee level, grip/grasp, work with arm outstretched, and work above chest level
- Able to lift/carry/push/pull up to 50 lbs
- Able to occasionally reach above shoulder level, climb stairs, climb ladders, torque, use vibratory tools, and pinch grip

**Education and Qualifications**
- High school diploma
- Valid driver’s license
- 2-5 years of Material Handling industry experience with strong electrical, mechanical, hydraulic, and product knowledge
- Good writing, oral communication, and presentation skills
- Computer knowledge including MS Word/Excel/PowerPoint and Outlook
- Excellent Customer Service skills
- Excellent leadership skills
- Level one operator trainer preferred

**Please note that we currently require all new hires to complete a criminal reference check and show proof of vaccination to be eligible for employment.**

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$95,000.00 per year

**Benefits**:

- Automobile allowance
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before start