Logistics Coordinator, Courier Services

1 week ago

Quebec Province, Canada Omnitrans inc. Full time

If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place

Omnitrans is currently searching for a Logistics Coordinator, Courier Services to join their Courier team in Montreal.
This role is designed for an energetic problem solver who enjoys working in a fast-paced environment who also has a flair for catering to customer satisfaction. The primary purpose of the job is to support the day-to-day operations of the Section 321 and Inland Freight divisions across several functions with a focus on customer service and operational coordination of special projects including assistance in processing billing files.

**Your day-to-day**:

- Coordinate the daily cross-border movement of goods via multiple transportation options across the east and west coast borders (USA/Canada).
- Manage the flow and processing of data files needed to facilitate entry into the USA/Canada.
- Maintain contact with warehousing partners and act as the conduit between them and our customers.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer challenges by providing them with appropriate solutions and alternatives within acceptable time limits.
- Follow up with clients/vendors as needed.
- Escalate to manager when required.
- Participate in weekly team meetings.

**What you bring**:

- 2 years of work experience, ideally in the freight/logistics or customer service industry
- Computer knowledge (word, excel)
- Excellent communication skills and fluent in French and English (written and spoken)
- Highly organized and detail oriented
- Ambitious, energetic and performs well under pressure
- Team player
- Ability to multi-task, prioritize and manage time effectively

**What we offer**:

- Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
- Be involved in new technologies projects.
- Have an impact on the growth of the company.
- A hybrid work environment with one day per week at the office.
- 24/7 telemedicine platform and an extra healthcare account expense.
- Have access to a complete insurance program of dental & medical services, a coverage of $500/specialists/year, $200 of expenses account.
- Work from abroad few weeks per year.
- Grow your career in a reputable company.
- Work in a flexible company with an agile mindset.

Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.

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