Front Desk Agent
1 week ago
**Job Summary**
**Duties**
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
- Operate phone systems to manage incoming calls and assist guests with reservations or requests.
- Maintain accurate records of guest information, room availability, and billing details.
- Address any guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
**Qualifications**
- Previous experience in hospitality or customer service.
- Proficiency in phone etiquette and handling phone systems effectively.
- Strong guest service skills with a focus on creating positive experiences for visitors.
- Excellent organizational skills with the ability to multitask in a busy environment.
- A friendly demeanor with strong interpersonal skills to engage with guests and team members alike.
- High school diploma or equivalent; further education in hospitality management is an advantage.
Join our team as a Front Desk Agent where you can showcase your hospitality skills while providing outstanding service to our valued guests
**Job Types**: Casual, Seasonal
Contract length: 4 months
Pay: From $18.50 per hour
Expected hours: 20 - 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Discounted or free food
- On-site parking
- Store discount
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
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