Workplace Experience Manager

Job Title:
Workplace Experience Manager
- Requisition ID:
R018345
- Job Description:
**Who we are**:
Demonware is a member of the Activision family of studios. We run every part of the players’ online experience, from logging in to matchmaking to climbing the leaderboards, for popular video game franchises such as Call of Duty, Tony Hawk Pro Skater, Crash Bandicoot and Skylanders.

The work we do together every day impacts almost half a billion players around the world. We solve big company challenges with a small company feel. We are technology-driven with a culture of openness. This means collaborating to solve interesting challenges, enjoying the freedom to talk to anyone, and always feeling respected. We take the work seriously; ourselves, not so much.

**What we do**:
Demonware is looking for a positive and savvy Workplace Experience Manager to join our North American team, based in Vancouver. In this role, you will be the local representative for the Workplace Experience team to manage all aspects of day-to-day in-office/remote services and facility operations. This is an opportunity for you to enrich Demonware culture and to create a positive and inclusive working environment for our people. Have a passion for providing top-notch support and managing a high-performing team? Then this is the position for you.

**Your Responsibilities**:
**Leadership**:

- Manage and support the local Workplace Experience team: Workplace Experience Coordinator, North America and Front Desk Administrator
- Lead team meetings and strategic planning sessions to ensure the team have clear objectives and measurable results.
- Be the face and voice of the North America team to the rest of the company

**In-Office / Remote Operations**:

- Seek out and explore opportunities for improving the workplace experience, preparing and making well-formed business cases for any major change proposals, including space planning, office expansions, remote needs, and layout changes as required
- Directly manage the building operations and safety protocols including following evolving covid-19 protocols, and ensuring all employees are set up for success no matter their mode of work
- Work closely with the Front Desk Admin to provide a positive workplace experience, creating a welcoming and secure environment for our employees and visitors
- Work closely with the Workplace Experience Coordinator to ensure that the office is well maintained, running efficiently, and providing a high level of health and safety at all times
- Oversee and provide support for coordination of onsite and offsite events including company summits and holiday parties
- Responsible for the extensive food program budget for the office, including reviewing the budget, SLAs, and ensure the quality and service levels of vendors

**Relationship Management**:

- Manage vendor and facilities management relationships to ensure they meet contract SLAs and provide high-level services
- Act as primary contact with building management and sub-tenants
- Communicate with local business unit leaders regarding office policies, procedures and events
- Collaborate closely with IT to ensure all onsite and remote equipment needs are being met
- Collaborate closely with the Workplace Experience Manager, Europe & Asia on company-wide communications and the rollout of new programs

**Finance & Budgeting**:

- Manage vendor invoices, create & manage OPEX budgets, troubleshoot contract/invoice issues
- Responsible for Demonware credit card and expense reports

**Your Skills/**Experience**:

- 5+ years' experience as an office or facilities manager preferably with direct reports
- Self-starter who can operate with mínimal support
- Ability to plan and organize work with an opportunity mindset and creativity
- Able to establish and maintain cooperative working relationships with a positive attitude
- Excellent communication skills
- Attention to detail with a proactive and resourceful approach to problem-solving
- Proficient at using Google Apps, Slack and can adapt to new software with ease

**What Demonware offers**:
Generous paid vacation, pension and outstanding medical, dental and life insurance coverage for you and your dependents.

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered

Activision is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.