Shelter Flow

**Winnipeg Humane Society - Job Posting #2024-11-9
**Date**:October 1st, 2024

**Position Title**:Animal Advisor & Shelter Flow Supervisor - Full Time
**Department**:Shelter Flow

**Reports To**:Manager, Shelter Flow

**Classification**: Union

**Pay Unit**: $17.40 - $22.56/hr Animal Advisor (Part Time)
$18.31 - $24.57/hr Intake Supervisor (Part Time)
**Hours**: 40 hours/week total; Monday to Thursday 11am - 7pm, Animal Advisor
Sunday 10am-6pm, Shelter Flow Supervisor

**Days/times of shift could vary/change**

**Start**:ASAP

**_Who we are: _**
- One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and

events.
- An innovative community service organization committed to protecting animals from suffering,

and to promoting their welfare and dignity.
- A team of generous partners, donors, hardworking volunteers and committed staff united in the

belief that every animal deserves dignity and love.
- One of the largest and more recognized animal shelter and welfare organizations in Canada.
- Always growing, changing, and adapting to meet the expectations of the community and the

needs of Winnipeg’s animal population.

**Position Summary: Animal Advisor**

The Animal Advisor is responsible for receiving animals brought into the Humane Society by the

public and pet owners, reuniting lost pets with owners through lost and found reports, providing

information and assistance to the public and foster parents, and always treating the public/foster

parents with the utmost respect and empathy.

**Duties and Responsibilities**:
1. Create a friendly and professional environment to enhance courteous service; ensure

clean, attractive, and organized work areas

2. Intake of animals into the Humane Society

a. Vaccinate/deworm/check for tattoo/microchip, check for parasites and any health

concerns and place animals into appropriate holding

b. Collect appropriate fees or request donations to assist with the care of animals

3. Process outgoing animals, including collecting appropriate fees/donations requested

a. Route calls to appropriate resources

b. Offer appropriate advice pertaining to an alternative placement, referrals and pet
- related issues

c. Document call information

5. Attend to/process deceased incoming animals

a. Check for id and contact owners to notify of deceased pets

b. Assist in making appropriate final arrangements

6. Prepare, search and follow up on lost and found reports; contact potential owners to follow

up on these reports

7. Prepare and attend to Check Dailies

8. Educate the public on pet-related issues, alternative placement options, relinquishment

advice

9. Assist the Foster Care Department as needed
a. Organize supplies for foster caregivers and account for equipment loaned

b. Schedule return appointments, and health and vaccination exams for animals in

foster care

c. Vaccinate/deworm and check for parasites and any health concerns

d. Discharge animals into foster care and receive animals upon return

10. All other reasonable duties assigned by the Manager Shelter Operations and Capacity for
Care/Assistant Manager/Intake Supervisor

**Standards of Performance**:
1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing job
duties, as well as when representing the Winnipeg Humane Society both inside and outside

of the shelter environment.

2. High standards of customer service
3. Communicate effectively with all departments, volunteers, and customers.
4. Confidentiality is maintained on all matters pertaining to The WHS.
5. Exemplary level of care provided to all animals in accordance with The Winnipeg Humane

Society’s mission, policies, and practices.
6. Reliability and diligence in position.

**Accountability**:
Directly accountable to the Manager of Intake and Animal Care. Must be able to take direction from

and work closely with Intake Supervisor and Assistant Manager.

**Authority**:
Authority to perform all assigned duties and responsibilities within established policies and

procedures.

**Interpersonal Relationships**:
Regular, daily involvement with other WHS departments, volunteers, and customers.

**Abilities, Skills & Knowledge**:
1. Exemplary customer service skills and experience working with the public without
judgment

2. Exceptional attention to detail and accuracy when completing all tasks
3. Able to handle the emotional stress of dealing with the many animals relinquished to the

shelter

4. Ability to handle sometimes large, unruly dogs; fractious cats; a variety of wildlife.
5. Excellent problem-solving skills
6. Excellent oral and written communication skills
7. Basic knowledge of animal care, safety, & health issues
8. Exceptional organizational skills
9. Good Computer literacy
10. Ability to work independently or as a team
11. Ability to work under mínimal supervision

**Education, Training & Experience**:
1. High School diploma
2. More than 6 months and less than or including