Appointment Coordinator/phone Person
3 days ago
We are a boutique portrait studio based in Victoria and Vancouver specializing in beautiful, timeless black and white portraits.
We are looking for an enthusiastic part-time phone person to follow up with potential clients from our marketing efforts.
This position would allow the successful applicant to work from home with flexible hours.
- Are you a parent or a student looking for a flexible work-from-home role with hours that suit your family or university commitments?
- Spend your days arranging luxury family portrait experiences for your clients
- Fast-paced telephone-based sales role working with warm leads
- **FLEXIBLE HOURS**
You will be responsible for influencing existing or potential customers to book their photography experience. A successful phone person must be friendly and engaging. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The goal is to promote business growth by expanding the company’s clientele.
**Responsibilities**:
- Calling prospective customers (warm leads)
- Use scripts to provide information about the product’s features, prices etc. and present their benefits. Create engagement and rapport.
- Ask pertinent questions to understand the customer’s requirements
- Record the customer’s personal information accurately in a computer system and take payment
- Go the “extra mile” to start a wonderful experience with the studio
- Keep records of calls and bookings and record helpful information
**Duties**:
- Schedule luxury photoshoots from warm leads.
- Develop great relationships with your clients over the phone.
- Deliver first-class customer service in a fast-paced environment.
- Advise clients on how to maximize their portrait experience
- Build value and desire by illustrating the studio's point of difference.
**Skills required**:
- Confident
- Excellent communication and presentation skills
- Proficient in English
- Persistent and results-oriented
- Patient and able to handle possible customer rejection
- Great personality and can create rapport easily
- Enjoy talking and making phone calls
- Work efficently unsupervised and independently
- Has the ability to read what the person on the call is thinking
- Use your energetic, outgoing and friendly personality to create an unforgettable experience for your clients.
**What You'll Need**:
- A high-speed internet connection, computer, cell phone
- A quiet workspace or environment
**How to Apply**
To be considered for this position, please submit your CV with a cover letter explaining why you are the person we’re looking for.
**Job Type**: Part-time
Part-time hours: 10 per week
**Salary**: From $20.00 per hour
Schedule:
- Monday to Friday
Work Location: Hybrid remote in VICTORIA, BC
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