Youth Operations Worker

**Job Posting**

Reporting to the Operations Supervisor, the Youth Operations Worker is responsible for supervising a working group of youth participants, ensuring safe work practices are consistently followed in carrying out operational plans. The Youth Operations Worker observes the youth behaviours, provides coaching and records the information.

The Youth Operations Worker is primarily assigned to one operation; however, there will be instances that require the Youth Operations Worker to oversee any of the business operations currently being offered by the Youth Worx's Program to meet operational demands and maintain service levels.

This position will be focused on the Green Cart Delivery & Repair Operation located at 1300 St. Margaret's Bay Road, Beechville, and Food Service Operations at the Cafe located at Sackville Sports Stadium and Zatzman Sportsplex.

**DUTIES AND RESPONSIBILITIES**:

- Maintain a healthy and safe workplace, ensuring all Occupational Health and Safety requirements are followed.
- Provide coaching, guidance, support and direction to youth at risk work group in a labour-intensive environment.
- Issue all uniform and personal protective equipment to their program participants working group.
- Guide program participants in the practical development of job and life skills.
- Complete formal and informal assessments on program participants job skill development and workplace behaviour using ESAT.
- Ensure program participants follow program guidelines.
- Following the program's behaviour model, the incumbent can take corrective or disciplinary action as required.
- Provide and record information in the participant database tracking system (ESAT).
- Assist in decision making regarding potential dismissal of participants from program.
- Other supervisory duties as required.
- Develop and execute daily work plans in assigned operation.
- Inspect equipment and reports any deficiencies and potential safety hazards.
- Complete the daily vehicle checklist and reports any deficiencies and potential safety hazards.
- Cash management and daily balancing of floats (if assigned to the Cafe).
- Complete Organic Green Cart delivery, repair and dismantling (if assigned to the Green Cart Operation).
- Provide exceptional customer service.
- Responsible for documenting work order information used to create customer invoices.
- Other customer service duties as required.

**QUALIFICATIONS**
**Education and Experience**:

- Grade 12 or equivalent with progressively responsible experience in a customer driven organization.
- Two years' leadership experience working with youth in a recreation, sport or volunteer setting.
- Must possess a valid Nova Scotia Driver’s License with a driving abstract that meets the requirements of the position.
- Two years' driving experience within the municipality considered an asset.
- Post secondary education considered an asset.
- Participation in the Aspiring or Emerging leaders program considered an asset.

**Technical / Job Specific Knowledge and Abilities**:

- Normal work hours are based on a 35-hour week, Monday to Friday. Work outside these hours is occasionally required to address operational demands.
- Experience operating a larger vehicle (up to 10 tons or 9000 kgs) considered an asset.
- Working knowledge of computer programs including MS Outlook, Word, Excel, Access.
- Demonstrated written and oral communication skills.
- Demonstrated ability to trouble shoot and problem solve in a fast-paced, stressful working environment.
- Demonstrated ability to effectively handle escalated and difficult customers.
- Ability to supervise a constantly changing and inexperienced youth at risk work group in a labour-intensive environment.

**Security Clearance Requirements**:Applicants may be required to complete an employment security screening check.

**COMPETENCIES**:Values and Ethics, Organizational Awareness, Customer Service, Communications, Valuing Diversity, Analytical Thinking, Conflict Management, Teamwork and Cooperation, Developing Others

**WORK STATUS**:Permanent, full-time

**HOURS OF WORK**:Monday to Friday, 8:30am-4:30pm for 35 hours per week; some evening and weekend work may be required.

**SALARY**:NU04 on the non-union salary scale; $56,210 - $72,740. Salary to be commensurate with experience.

**WORK LOCATION**:Youth Worx Warehouse (1300 St. Margaret's Bay Road, Beechville), the Cafe located at Sackville Sports Stadium (409 Glendale Drive, Lower Sackville) and the Cafe located at Zatzman Sportsplex (110 Wyse Road, Dartmouth)

**CLOSING DATE**: Applications will be received up to **11:59 pm on January 14, 2025.**

**Please note**: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.

During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require a