Global Director, Process Management

**Site Name**: Mississauga Milverton Drive, USA - Pennsylvania - Upper Providence
**Posted Date**: Oct 10 2025
**Global Director, Process Management - GMASE**

GSK’s success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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**Position Summary**
The Global Director Process Management - GMASE will be accountable for overseeing and optimizing assigned end-to-end business processes within GCO to drive efficiency, compliance, standardization, and continuous improvement across the organization. They will lead and work collaboratively with cross-functional teams to identify areas for process improvement & innovation, implement best practices, control process health & compliance, and ensure processes align with GSK’s strategic goals.

**Responsibilities**
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

- As the Global Process Owner for assigned processes lead the design, maintenance, and continuous improvement of these end-to-end processes. Ensure these processes are aligned with GCO’s strategies, consider innovative approaches being developed in the industry, drive efficiency, comply with regulatory requirements and are well defined. Ensure that written standards are developed and maintained as needed to support the process and that written standards can be clearly understood by end-users. Provide necessary information and training to help users understand and implement these processes effectively.
- Define and implement process oversight strategy with key performance indicators, in-process controls, management monitoring and end-user feedback. Establish benchmarks and conduct periodic review of performance metrics to ensure effectiveness, efficiency, and compliance. Report process health and compliance to the relevant stakeholders proactively and take appropriate measures where deficiencies are identified.
- Define and manage process change roadmaps, aligning priorities with system updates and innovations to address evolving business needs, manage risks or interdependencies, and implement improvements at scale.
- Act as a change agent, effectively communicating and managing change initiatives to minimize disruption and maximize buy-in from stakeholders.
- Provide expertise and represent the process in different cross business process work streams or be the work stream lead when relevant.
- May take additional initiatives to support Clinical Operations function and GSK.
- Maintain current knowledge of global regulations and guidance, global regulatory expectations, regulation intelligence and industry standards pertaining to the assigned processes. Proactively assess impact of any new regulations on assigned processes and ensure ongoing compliance.
- Proactively educate themselves in evolutions and innovations across the industry and evaluate how they could positively benefit the effectiveness, efficiency or compliance of the process. Develop and align proposals with the appropriate stakeholders to drive process innovation that is aligned with GCO’s strategic priorities and stakeholder needs.
- Maintain personal readiness to respond to internal audits and regulatory inspections, be the point of contact and interact with inspectors, and provide expert advice to respond to audit observations.
- Represent GSK in external forums to influence the external ecosystem in shaping industry-leading practices and development of innovative methodologies.
- May act as mentor to more junior staff.

**Basic Qualifications**:
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

- Bachelor’s degree in Scientific discipline.
- Extensive experience in Pharmaceutical or Biotech industry working in Clinical Operations, Operational Excellence, or a related field (minimum of 8+ years in various roles with proven accountability across multiple countries/regions).
- Excellent understanding of clinical operations processes, and ICH/GCP and global regulatory guidelines and health authority expectations for drug development and approval processes with specific expertise in RBQM, informed consent, clinical trial supplies and distribution of clinical safety documents for both medicine and vaccine clinical trials.
- Experience leading major projects to completion and driving cross-functional, operational improvements and innovation.
- Strong strategic and critical thinking, probl