Decision Support Specialist

**DECISION SUPPORT SPECIALIST**

Permanent Full-Time

Mississauga Site

Work Arrangement: Remote (2 days on-site/3 days remote)

**Position Summary**:
ErinoakKids is currently seeking a talented and dynamic individual to fill the role of Decision Support Specialist at our Mississauga location. Reporting to the Supervisor, Decision Support, the Decision Support Specialist will leverage their strong technical, analytical, and communication skills to support evidence-based decision making and ongoing monitoring of quality and performance related to ErinoakKids’ clinical & autism services.

**Key Responsibilities**:

- Provides meaningful analysis, insights and presentation of data, while ensuring sound methodology and technical specifications
- Produces accurate and reliable reporting and analytics to support internal and external reporting commitments
- Communicates and interacts regularly with clinical team leaders reviewing data, assessing performance and responding to questions; gains a fulsome understanding of clinical areas, processes and service delivery models to provide meaningful information that maximize performance and resource utilization
- Leverages business intelligence tools, where appropriate, to support dissemination of valuable, real-time information that results in evidence-based decision making
- Extracts, transforms and analyzes complex information to produce meaningful and insightful information to support strategic, operational and quality improvement initiatives across the organization
- Ensures data quality is top of mind and investigates anomalies and proposes recommendations for resolution to support continuous improvement initiatives
- Implements innovative reporting tools and visualizations to maximize interpretability and usage of performance reports
- Identifies areas of opportunity to increase efficiency and reduce manual work for standard reporting requirements
- Independently completes assigned projects and ad hoc reports as assigned
- Collaborates with and supports clinical and non-clinical teams with a variety of analytical needs (i.e., development of metrics/performance indicators, in-depth analysis, data quality investigations and ad-hoc reporting)
- Collaborates regularly with Decision Support team members providing guidance and leadership, as well as with Finance and Information systems staff to support knowledge sharing and teamwork

**Qualifications**:

- Undergraduate degree in an applicable field, such as Health Informatics, Engineering, Biostatistics/Statistics, Math, Computer Science, or an equivalent technical discipline with training in data collection, analysis and data management; Master degree considered an asset
- Minimum five years of experience in a decision support, analytical or business intelligence environment; healthcare experience preferred
- Strong data analysis and problem solving skills and the ability to synthesize large amounts of data into meaningful reporting
- Demonstrated expertise utilizing advanced SQL data extraction and manipulation tools (i.e., MS SQL)
- Ability to effectively translate complex data analysis into meaningful, useable and simplified terms to clinical team leaders; ability to understand data requests and provide reporting that meets the needs of clinical team leaders
- Experience working in a complex data environment such as enterprise data warehouses and other relational databases
- Experience with balanced scorecard reporting, indicator development and performance measurement
- Experience with Business Intelligence tools development (i.e., Cognos)
- High attention to detail and data accuracy a requirement
- Ability to multi-task effectively, prioritize workload and meet deadlines
- Results-oriented individual with experience working under tight deadlines in a high pressure working environment
- Strong interpersonal, communication and organizational skills
- Ability to work independently and in a team environment, while developing and maintaining effective working relationships with others

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- We will make accommodations as provided for pursuant to the Ontario Human Rights Code. Applicants who require accommodations for disabilities or other specific grounds need to make their needs known in advance to Human Resources._
- ErinoakKids is an equal opportunity employer, and we are committed to being a diverse, equitable and inclusive workplace._