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Business Development Coordinator

2 weeks ago

Halton Hills, Canada Due North Full time

**We Are**:
Due North is a leader in the manufacturing of quality refrigerated and frozen food merchandisers and are well known by the Minus Forty® & QBD brand name of products. Our customers find the convenience and reliability of our innovative spot merchandising and business products across North America and Europe a key contributor to their business’ success.

A wide product portfolio of commercial refrigeration products and the ability to customize products within a short time frame, has earned us the trust and confidence of our customers in a variety of markets. We cater to ice cream vendors, frozen novelty merchandisers, frozen and refrigerated food merchandisers and we’re business partners with major corporations in the food industry.

Our team of focused and friendly professionals are always happy to serve our customers, who we have been serving for over 30 years.

**Your Opportunity**:
The purpose of this role is to work in tandem with our outside sales force to provide customers with solutions to their needs & requirements.

Responsibilities spread throughout all stages of the sales cycle, from lead generation through to implementation. Our Business Development Coordinator will help drive sales and interface with multiple departments in our company, to represent customer and sales force interests, including product satisfaction and general requirements.

**Please note this is an onsite position.**

**What you will do**:

- Acknowledge and process customer purchase orders using our ERP System and following company policies and procedures
- Answer customers' queries about products, prices, availability, product uses, and credit terms
- Arrange and direct delivery and installation of products/equipment as per customer requirement
- Attend company meetings to exchange product information and coordinate work activities with other departments
- Contact and manage existing customer accounts for day-to-day operations and to explore and understand any new requirements they may have
- Emphasize product features and benefits based on analysis of customer needs, and on technical knowledge of product capabilities and limitations
- Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
- Listen to and resolve customer complaints regarding services, products, or personnel
- Perform administrative duties - maintaining customer purchase orders, handling credit card sales transactions, credit collections, generating reports
- Prepare sales estimates and quotes using our ERP System, following company policies and procedures
- Provide management with feedback on products & services for any improvement/design modifications or general customer requirements for future product release that would lead to increased customer satisfaction
- Represent customer and sales force’s interests with internal departments, to ensure on time fulfillment, overall product satisfaction and question/problem resolution
- Select correct products or assist customers in making product selections, based on customer needs, product specifications, and applicable regulations
- Work with other department members to develop quotations, proposals, presentations and sales collateral
- Approximately 30% travel required to attend trade shows in Canada and the US
- Additional duties as assigned

**What you have to offer**:

- Post-Secondary education, preferably a Bachelor’s Degree or Diploma
- Minimum two years’ experience in Sales/Customer service, preferably in a B2B environment
- Excellent Microsoft Excel skills along with general skills with Microsoft Outlook, Word and PowerPoint
- Experience with an ERP order entry system (SAP, EPICOR, etc.)
- Experience travelling on business
- Effective and high-quality customer service and relationship management skills
- Excellent written & spoken English
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Developing rapport and effective listening skills
- Professionalism - patience, poise and tact and ability to deal with high volume customer traffic
- Effective verbal and written skills - must be able to explain fairly technical parts information clearly and effectively and timely communicate with customers and accurately process orders.
- High level of attention to detail, accuracy and adaptable to change