Foh Supervisor

Job description

**About KINKA IZAKAYA**

Known for its bustling atmosphere, lively staff and unique menu of Japanese tapas, KINKA IZAKAYA is a favorite among the diverse crowd of both locals and tourists in Toronto and Montreal. A pioneer of the izakaya dining experience in Canada, KINKA IZAKAYA first opened in the winter of 2009, introducing Toronto to the world of Japanese pubs. Featuring an extensive drink menu, dishes at KINKA IZAKAYA can be paired with a selection of refreshing beers, premium sake and Japanese-inspired cocktails.

We are currently looking for a Full-Time **FOH Supervisor**

**LOCATION**

**Toronto, ON**

**SALARY**

$17.00/hour + tips (if applicable)

**BENEFITS**

You can participate in our:

- Staff discount across all Kinka Family group restaurants globally (KINKA IZAKAYA, KINTON RAMEN, JaBistro, NEO COFFEE BAR, KINKA SUSHI BAR IZAKAYA)
- Staff meals
- Referral Program
- Flexible shift schedules available

**RESPONSIBILITIES**
- Greet all guests and present menus
- Take orders from guests and place into POS
- Make recommendations and answer all related inquiries
- Prepare restaurant tables with special attention to sanitation and order
- Serve food & beverage items as ordered in a timely fashion
- Prepare checks, process transactions and guest payments when required
- Ensuring excellent levels of service are being delivered to guests
- Address gusts complains related to food quality and service. Report incident to the restaurant managers
- Collaborate with kitchen and bar staff
- Maintain inventory, stock levels and supplies
- Monitor, supervise servers and train new staff
- Comply and action all health, food safety and hygiene standards and policies
- Other duties may be assigned

**REQUIREMENTS**

**Experience**
- Minimum of 1 year of customer service experience required
- Supervisory experience is an asset
- Responsible Alcohol Service certifications as required

**Skills & Qualifications**
- Strong communication skills in English; Japanese and French are considered an asset
- Energetic - ability to work in a fast-paced environment
- Positive attitude and excellent customer-oriented approach
- Team player - assist in a positive guest experience however necessary
- Able to work a flexible schedule
- Ability to work standing up for 8-hour shifts
- Ability on occasion to lift up to 25lbs unassisted and carry as required
- Ability to lift and turn throughout the shift
- Ability to twist, turn, reach, and work above shoulder level

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires standing for up to 8 hours per shift, walking, bending, kneeling, stooping, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position also requires lifting up to 25lbs from floor to waist, waist to shoulder and shoulder to above head. This position also required twisting, turning, and reaching.

**About KINKA FAMILY**

Founded in 2009, KINKA FAMILY was born from our passion to revolutionize Japanese hospitality experiences and to bring original and flavourful Japanese food to the world. Today, we’re recognized as Canada’s largest Japanese restaurant brand, operating a diverse portfolio of restaurants and cafés around the world.

We have several brands under our umbrella and each brand is unique in its concept to bring guests on a unique culinary journey unlike any other. As we look ahead, our standards for excellence in our food and service continue to be our guiding vision so that we can give our guests the best Japanese food experience.

**Diversity & Inclusion**

**Accommodation**

JoinKinkafamily

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

Additional pay:

- Tips

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flextime
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability

**Experience**:

- Serving/Customer Service: 2 years (required)
- Supervising: 1 year (preferred)

Licence/Certification:

- Smart Serve (required)
- Food Safe, SafeCheck, Food Handler or equivalent (preferred)