Bilingual HR Operations Coordinator

Overview:
You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do.

When you join KPMG you’ll be one of over 200,000 professionals providing audit, tax, advisory and business enablement services across 154 countries.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this.

**Overview of the opportunity**:
The KPMG HR Shared Services Centre (HR SSC) provides a streamlined delivery of standardized transactional, operational and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance.

Reporting to the Manager, HR & Recruiting Operations and as a member of the HR Shared Services Centre, the Bilingual HR Operations Coordinator provides HR generalist support to all KPMG employees, Partners and retirees. The Bilingual HR Operations Coordinator also provides direct support to internal business units for internal movements and operational support within HR.

What you will do:

- Provide first level support for all KPMG employees, Partners and retirees with questions concerning National HR Policies and Program (e.g. vacation, flexible work, overtime, leaves of absence, retiree benefits)
Be accountable for the delivery of excellent client-focused service by engaging in active listening and projecting the highest level of professionalism in every interaction
- Act as junior case manager, supporting employees through sabbatical and parental leaves, as well as managing the voluntary departure process
- Providing regular and effective communication to the various stakeholders and ensure issues and obstacles are escalated appropriately
- Liaise with KPMG Law, our immigration counsel, in support of employees and partners travelling internationally on business
- Effectively use our case management system (ServiceNow) to manage questions and cases and track related communications
- Actively participate in team meetings and provide support to peers to ensure consistency in the provision of support to internal clients
- Engage in project work as required

What you bring to this role:

- Bachelor’s degree in HR or related field
- Excellent written and verbal communication skills in both French and English
- Ability to work overtime when required
- A business support professional with a minimum of 2 years previous relevant experience in a client service focused environment
- Demonstrated ability to learn detailed business processes
- Perform well under pressure and demonstrate adaptability in managing unexpected situations
- Demonstrate strong relationship building skills and the ability to work well both independently and in a team environment
- Ability to meet tight deadlines in a high volume environment, (i.e. 20-50 new cases daily on top of ongoing open cases), while while still maintaining a high level of attention to detail and accuracy
- Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders
- Proven ability to deal with sensitive materials with a high degree of tact and discretion
- Knowledge of basic HR processes and recruitment processes or experience an asset
- Computer proficiency with MS Outlook, Word and Excel, and a strong aptitude and comfort with ATS and other tools/technology

Our Values, The KPMG Way:
**Integrity**, we do what is right | **Excellence**, we never stop learning and improving | **Courage**, we think and act boldly | **Together**, we respect each other and draw strength from our differences | **For Better**, we do what matters

KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office and/or other congregate settings in the course of their duties (such as client sites or third-party venues).