Manager Clinical Operations

Interior Health is hiring a **Manager, Clinical Operations** at Central Okanagan Hospice in Kelowna BC. This position covers Central Okanagan Hospice House and Community Palliative programs

**What we offer**:

- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Medical Services Plan
- Employer paid insurance premiums
- Extended health &dental coverage
- Municipal Pension Plan
- Work-life balance

**About the role**:
The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Interior Health.

In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.

**Some key duties**:

- Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.
- Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal-oriented manner, facilitating communication to affect positive outcomes.
- Facilitates and directs the development, implementation, and evaluation of unit specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health.
- Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures within the approved budget(s).
- Participates in the development and implementation of the local quality improvement and risk management initiatives for patient care services in accordance with Interior Health standards and processes.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

**Education, Training, and Experience**
- Bachelors Degree in a health-related field.
- A minimum of five years recent, related clinical experience, including two years in a leadership role.
- Or an equivalent combination of education, training, and experience.
- Current registration with the relevant professional college or association preferred.