Data Center Customer Operations Technician

**Who are we?**

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

**Job Summary**

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshoots and installing sophisticated circuits and performing custom installations.

Servers, cables, fiber, oh my If you like to ‘rack and stack’ this job could be for you.

**Responsibilities**
- Racks and stacks customer equipment
- Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
- Installs circuits requiring sophisticated fiber terminations
- Resolves work priorities from a ticketing queue and ensures adherence to all contributing times
- Troubleshoots switched/multiplexed / media converted circuits; escalates to, and works with a networking group, as needed
- Works with customers to troubleshoot issues
- Installs/tests/modifies cross-connects per SOPs and ensures accurate cable management of coax, fiber, twisted-pair copper, and intra-building cross-connects
- Installs and tests sophisticated cross-connect circuits (switched, multiplexed, etc.)
- Maintains detailed written records of all work activity
- Designs and leads cage/infrastructure modification projects
- Completes all assigned training in a timely manner
- Supports customer happiness through timely and detailed order execution

**Qualifications**
- High School Diploma
- A natural curiosity and strong troubleshooting skills
- Experience working in a critical facility where failure is not an option
- Strong system level mechanical or electrical proficiency
- You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation.
- 24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmates and respond to emergencies, etc.

The targeted pay range for this position in the following location is / locations are:
Canada : 48,000 - 72,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.**The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs.** Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

**Equinix Benefits**

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

**Employee Assistance Program**: An Employee Assistance program is available to all employees.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.