Technical Support Analyst

7 days ago

Greater Toronto Area, Canada Invictus solutions inc Full time

**Company description**

We offer frustration-free IT services that help business run more efficiently while reducing your costs.

**Job description**

Reporting directly to the Information Technology Manager, the Information Technology Support Technician is responsible for resolving various computer and technical problems at various medical & dental offices or worksites. The incumbent of this position will also be responsible for Installing Cat6 cables, patch panels, TVs, Security systems and servers.

**Responsibilities**:

- Must be able to properly communicate and document problem resolutions within trouble tickets and maintain written documentation.
- Excellent customer service and communication skills both in person and over the phone.
- Diagnose and resolve software and hardware issues
- Install, configure, and maintain computer systems and software
- Ensure data security and privacy by following company policies
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties

**Skills**:
To excel in this role, you should have a strong technical background and excellent problem-solving skills. You should also possess the ability to communicate effectively with both technical and non-technical users.

**Required Skills**:

- Proficiency in Windows, MacOS, and Linux operating systems
- Knowledge of IT support principles and practices
- Familiarity with help desk software and ticketing systems
- Experience in providing technical support to end-users
- Understanding of firewall configurations and network protocols
- Strong desktop support skills, including hardware troubleshooting
- Excellent customer service skills with a focus on user satisfaction

**Preferred Skills**:

- Certification in relevant IT fields (e.g., CompTIA A+, Microsoft Certified Professional)
- Experience with remote desktop tools for troubleshooting

**Job Types**: Full-time, Permanent

**Salary**: $29.00 per hour

Expected hours: 37.5 - 44 per week

**Benefits**:

- Casual dress
- Company car
- Dental care
- Life insurance
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: On the road

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