Data Analyst, Product Analytics

**Summary**:
The data analyst works as an extension of the product team and collaborates closely with product, engineering, and design teams to support upcoming decisions and long-term goals. The analyst will own the implementation of product analytics tracker, such as (not limited to) Pendo, conducting regular analysis of customer usage data, and using it to produce feature/usage insights to drive product decisions. This product-focused role will require a thorough understanding and ownership of the assigned product portfolio, its roadmap, and skills to draw business, customer, and product insights from data. This is an ideal role for someone who has experience with stakeholders and analytics initiatives and is ready to take the next step in their career.

**About the Role**

In this opportunity as a Data Analyst - Product Analytics, you will be responsible for:

- ** Analytical Tools Implementation**: Establish measurement plans and then work with developers/platform architects to deploy relevant product analytics solutions (like Pendo) and ensure the right metrics, journeys, and events are captured in-product.
- ** Data Driven Decision Making**: Design and deploy advanced analytics techniques including machine learning models to predict user behavior, identify patterns, and generate actionable product recommendations.
- ** Measurement Frameworks**: Establish measurement frameworks/success metrics for new product launches/ features and driving actionability through data-driven insights.
- ** BI/Reporting**: Partner with BI teams and other analysts to build dashboards and reports, including baselines and trends for page performance, feature usage, and customer segments.
- ** Stakeholder Engagement**: Develop and manage relationships with peers/product managers/senior leadership for your portfolio, ensuring collaborative partnership for OKR setting and driving analytical insights.

**About You**:
You're a fit for the role of Data Analyst - Product Analytics if your background includes:

- 2-4 years of hands-on product analytics experience that includes machine learning, statistical modeling, data pipeline development, and influencing business decisions or OKRs.
- 2+ years of experience using SQL; building and documenting queries for consistent team use.
- 2+ years of experience with visualization tools such as Tableau and Power BI.
- 2+ years of experience using statistical packages within Python/R to analyze structured and unstructured datasets and deliver insights on product usage and performance.
- Familiarity with natural language processing techniques and large language models
- Demonstrated experience driving data-driven decision-making within product teams, going beyond report generation to deliver insights through data storytelling. Experience with analyses such as customer journey mapping, audience profiling/segmentation, cohort analysis, tag management, and A/B testing.
- Strong communication skills, including experience in supporting and communicating data-driven analyses to various departments and stakeholders.
- Exposure to product analytics tools such as Pendo, Amplitude, Adobe Analytics, and Google Analytics.
- Tax or Accounting subscription/SAAS experience is an asset.

LI-SS

**What’s in it For You?**
- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- ** Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- ** Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- ** Social Impact**: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off