Bilingual Credit and Collection Analyst

1 week ago

Laval, Canada Strongco Full time

**Province**: Quebec
**Branch**: Laval
**Employment Type**: Full Time
**Number of Positions**:1

**SUMMARY**

Reporting to the Director, Shared Financial Services, the Bilingual Credit and Collections Analyst will be responsible for the management and collections of approximately 500 commercial accounts.

**DUTIES AND RESPONSIBILITIES**
- Planning of collection activities by reviewing and analyzing aging reports;
- Contacting customers for payment of past due invoices;
- Implementing plans to eliminate past due accounts, including proposals and repayment schedules of delinquent accounts to minimize bad debt;
- Placing overdue accounts on hold;
- Daily monitoring of accounts for credit hold status to determine appropriate actions to be taken to facilitate order processing to maximize sales while minimizing risk;
- Monitoring and reviewing customer credit limits for updates or possible limit changes as required;
- Approving the release of sales and service orders;
- Regular accounts reconciliation and resolution of discrepancies in accordance with Company policies;
- Entering sales invoices details in to third party websites;
- Investigation and resolution of customers’ deductions and disputed items by working closely with the sales and service teams and customers;
- Recommend external collection efforts where internal procedures have not yielded a suitable outcome and monitor the progress of the external effort;
- Responding to outside requests for reference on account following legal disclosure guidelines;
- Preparing internal documents for approval (i.e. remove discrepancies from customer accounts; write-off uncollectible accounts)
- Provide backup coverage for other credit and collection representatives.

**CORE COMPETENCIES**:

- Fluent bilingual verbal and written language skills - fully conversant in French and strong use of English
- Ability to effectively communicate (verbal and written) with individuals at all levels within and outside the organization.
- Ability to maintain a professional demeanor when confronted with difficult situations is a must.
- Ability to work independently, multitask and possess strong negotiation and problem-solving skills.

**EDUCATION/ TRAINING**:

- High school diploma and at least 4 years of relevant work experience or college diploma with 2 years’ experience;
- Strong computer literacy with Microsoft Office - specifically excel
- Credit and Collection Certification is an asset
- Prior experience with SAP is an asset.

**MINIMUM JOB REQUIREMENTS**:

- This role requires the individual to work full-time in the Company’s Laval office and is performed primarily utilizing a computer, Company software and a telephone.

**HEALTH AND SAFETY**:
It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
- Strongco will accommodate people with disabilities during the recruitment and assessment processes. _If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs._

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