Junior Property Manager

**About GWL Realty Advisors**:
GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

**Position Overview**: This role is important to the successful operation of a residential building and is responsible for the overall performance of multiple properties. Performance metrics include marketing, administration, expense control, income maximization, physical maintenance of the buildings and surrounding property, daily management and training of support staff. A positive attitude within a learning environment is essential.

**RESPONSIBLITIES**:
**Customer Service**:

- Professionally and courteously handle all inquiries, feedback, complaints or concerns
- Maintain an overall focus on enhancing the customer experience
- Ensure all team members tasks/duties are completed on time, if applicable
- Participate in monthly meetings with portfolio leads to ensure that all staff are following policy and procedures, if applicable

**Management**:

- Be responsible and accountable for the supervision and activities of all site staff, service providers and contractors
- Ensure all appropriate logs, inspections, certificates, permits are up-to-date
- Host monthly health and safety meeting with all site staff
- Host weekly team meetings in conjunction with the Property Manager
- Ensure compliance with all legislation including but not limited to the Residential Tenancies Act, Tenant Protection Act, Labour Relations Act, Fire Code, and Occupational Health & Safety Act
- Assist and oversee management of major building projects including distribution of notices, coordination, and resident updates
- Conduct performance reviews of all direct reports, if applicable
- Implement process improvements
- Complete thorough orientation and training of new and existing staff according to established policies and procedures

**Health & Safety***:

- Educate all staff about their role with respect to Health & Safety standards
- Follow the company’s Health and Safety policy
- Ensure all vendors and contractors comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment
- Ensure staff wears prescribed Personal Protective Equipment (PPE) as required

**Marketing and Leasing**:

- Maintain occupancy and rental income levels which comply with budgeted expectations
- Oversee leasing activities to ensure productivity with leasing team
- Ensure all leasing forms are properly completed

**Maintenance**:

- Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within 24 - 48 hours)
- Complete month-end duties and responsibilities, which includes coordinating all aspects of suite turnovers.
- Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expenses, if applicable
- Monitor incoming and outgoing suite inspections and document as required
- Assist with annual suite inspections
- Ensure all technicians are following health and safety and GWLRA procedures

**Administration and Reporting**:

- Oversee rent collection striving for zero arrears each month and track frequent delinquency
- Assist with accounts payable when required
- Conduct random site inspections of buildings and suites
- Complete any reporting consistent with requirements of the property management contract
- Perform and document monthly site and vacant suite inspections, routinely follow-up to ensure all deficient items identified are addresses in a timely manner
- Other duties as assigned

**QUALIFICATIONS**:

- 3-5 years of experience in a managerial role with a minimum of 5+ direct reports
- Residential Property Management experience is required with working knowledge of building mechanics
- Must possess valid driver’s license and proof of insurance
- Must possess exceptional communication and interpersonal relationship skills
- Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
- Ability to work flexible hours

**What we Offer**:

- 3 Weeks of Vacation per year
- 3 Paid Personal Days per year
- Up to $2,000 annual Education Allowance
- Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
- Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness

**Our Business***:
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

**Our Commitment to Diversity***:
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orienta