Housing Manager
2 weeks ago
**Role**:
Demonstrate a daily commitment to excellent customer service and satisfaction;
Respond to requests, concerns, and provide resolution to issues. Promptly escalate concerns when appropriate;
Participate as Designated Facility Representative for Resident and Family Council;
Chair OH&S Committee meetings and manage OH&S regulatory requirements;
Responsible for inventory control of housekeeping supplies;
Oversee and program the emergency call system and ensure monthly safety checks completed;
Update various lists and tracking documents;
Participate in audit preparations and building walk-throughs to ensure safety and cleanliness;
Participate in and promote quality improvement initiatives and adherence to policy and procedures;
Provide front reception coverage;
Responsible for after-hours on call for housing-related issues;
Provide information regarding available services and participate in the move-in and move-out process.
**Qualifications**:
Three to five years of leadership / management experience;
Previous experience in seniors’ housing, property management, or hospitality an asset;
Excellence in customer service when interacting with seniors, visitors, contractors, and staff;
Knowledge of Accommodation and Licensing Standards for congregate seniors living an asset;
Ability to troubleshoot office equipment issues;
Ability to follow directions and meet timelines;
Detail oriented, organized, self-motivated, with ability to prioritize workload;
Proficient with MS Office - Word, Excel, Outlook;
Grade 12 diploma, post-secondary certificate or diploma;
Clear Criminal Records with Vulnerable Sector dated within 6 months.
**Job Type**: Permanent
Schedule:
- 8 hour shift
Application question(s):
- Have you attached a cover letter?
Work Location: One location
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