Monitoring Operations Trainer

2 weeks ago


Ottawa, Canada Paladin Technologies Full time

Are you looking for a fast-paced and rewarding experience that allows you to maintain a work-life balance? Paladin Technologies Emergency Response Center offers full-time opportunities over a variety of different shift combinations that provide you with the flexibility to ensure you can schedule your work around your life This staff member will be responsible for delivering a formal and consistent onboarding and training experience for Alarm Monitoring staff and supporting them through their first three months of employment. **Duties & Responsibilities**: - Training _ - Deliver the training curriculum for new hires - Provide feedback and recommendations regarding trainee progress - Providing employee coaching & support - Resource Development _ - Participate in the review and development of the WIKI training resource - Participate in the development & delivery of soft skill training modules - Assist in the selection and expansion of the current training curriculum - Monitoring Operations Support _ - Participate in Monitoring Operations alarm response to maintain own skill set **Performance Measures**: - Training _ - Adherence to the formal curriculum and measurement guidelines for employee learning and progress - Providing weekly written feedback regarding employee progress to leadership group - 360 evaluation of training effectiveness by trainees and leadership group - Resource Development_ - Ongoing development and real time updates to WIKI training resource - Selection, evaluation, development and documentation of training modules - Monitoring Operations Support _ - Maintain > 85% accuracy in alarm response To learn more about the Alarms & Monitoring solutions at Paladin Technologies please click here. **Company Info**: Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of IP-based Integrated Security, Audio-Visual and Data Networking systems, Paladin can meet the needs of clients on a national scale, while providing local support. We are a multi-national company with a local feel that operates across Canada, the western US, and Texas. The experts that makeup Paladin’s teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support. As Paladin continues to grow, we continue to provide our employees with exciting challenges and a rewarding career. Visit our website and social media pages for more info: Company Website Facebook LinkedIn Paladin Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need. o66rgPaRtf



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