Communications Centre Operator I

**Division**:
Transportation

**Important Notices & Amendments**:
The Communications Centre Operator will be required to work in-person at the work site.

**Temporary Duration**:
Approximate Duration: 4 - 6 months

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that the Niagara Region requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Niagara Region.

**JOB SUMMARY**:
Receive, place, and record radio and telephone messages to maintain communication within the Region. Call in emergency personnel, in accordance with standard procedures and maintain shift logs and related records. Respond to appropriate alarm systems and call out emergency staff for all departments, as required. Receive complaints from the public and dispatch appropriate personnel to investigate the complaint. Coordinate utility locations for various road projects, upon request.

Work directly under the supervision of the Transportation Services Coordinator, with contractors, Region staff, radio users, outside agencies, and Emergency Services to produce an active two-way radio system and an efficient Communications centre.

**QUALIFICATIONS**:
**EDUCATION**:

- Completion of Grade 12 minimum with training in computer software and programming.

**KNOWLEDGE/EXPERIENCE**:

- Minimum of 6 months to one year of experience in a Communications Centre.
- Must have working knowledge of Industry Canada regulations, various VHF Radio Equipment and Radio Communications Centre Operation.
- Must have a working knowledge of the Maintenance Management System (MMS) program.
- Must possess knowledge of Regional roads and facilities.
- General knowledge of Regional operations related to roads, Water and Wastewater and facilities.

**SKILLS**:

- Professional customer service skills and a positive attitude are required.
- Excellent communication and interpersonal skills, to respond to the diverse needs of internal and external customers in a fast-paced and challenging environment is essential.
- Must possess strong verbal communication skills and be able to accurately place and receive radio and telephone messages.
- Must demonstrate teamwork, open communication, excellence in service, integrity, accountability.
- Time management and organizational skills, with ability to manage and reprioritize work with demands, interruptions/ distractions under tight timelines.
- Demonstrated problem solving skills, utilizing available tools/resources to assist customers with inquiries.

**Shift Information**:
**Closing Statement**:
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY
- Phone:
905-980-6000 ext. 3252 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 - Human Resources Department