Campus Living Assistant, Campus Living

Campus Living offers a wide variety of student programs, promoting an inclusive community that engages students in exceptional living and learning experiences within a diverse environment that fosters a sense of belonging. During the academic year, accommodation is provided to full and part-time students and families, and to conference and short-term hostel guests over the summer months.

The **Campus Living Assistant is a full-time continuing** position tasked with providing excellent front-line assistance. In addition to customer service, they are responsible for receiving and passing on student requests, check ins/outs, issuing keys, submitting facilities requests, processing resident payments, and performing end-of-day cash out. This position also provides administrative support, assistance to the Manager of Campus Living, and acts as a general resource for Resident Advisors.

**Responsibilities**:

- Responds to inquiries from residents, parents, faculty, administration, and community members.
- Interprets policies, procedures, and regulations and provides assistance to staff, students and the public.
- Accepts and processes payments.
- Processes and distributes mail and packages to residents.
- Drafts and sends out mass and individual communications to residents.
- Creates posters for announcements, signage, and important deadlines.
- Performs daily end of bank process, submitting required documents and deposit to Financial Services.
- Maintains student files.
- Maintains an inventory of office supplies and organizes purchase orders.
- Accepts documents and resolves student complaints and concerns.
- Accepts Meal Plan Adjustment Request forms from residents on behalf of management.
- Acts as a contact between Campus Living and:

- Financial services (wire transfers, refunds, wire payments, etc.)
- Diversity Foods (meal contracts, meal plan balances, etc.)
- Event services (booking spaces, audio, etc.)
- International Student Services (specific student needs)
- Aboriginal Student Services Centre (specific student needs)

- Provides prospective residents, current residents, Resident Advisors and the public with appropriate documents and support including specialized information on resources available on campus and in the community.
- Schedules and provides residence tours.
- Assists the Residence Admissions Coordinator with Campus Living recruitment, including on and off campus events.
- Assigns, updates and cancels necessary Salto access.
- Reviews, accepts and schedules individual requests for specific move in/out appointments.
- Assists the Residence Admissions Coordinator in creating residence check in/out packages and room change packages for mass move ins/outs.
- Brings forward student complaints, requests, issues and emergencies received through the front desk to the Manager/Director.
- Assigns tasks and acts as a general resource to the Resident Advisors.
- Assists Manager with organization of Resident Advisor hiring, training and professional development opportunities.
- Assists Residence Admissions Coordinator with summer hostel operations.
- Sets up rooms for short-term guests and assists with linen turnover. Organizes clean and dirty linen for laundry services and assists with linen room organization.

**Qualifications**:

- A High School diploma or equivalent is required.
- Administrative and customer service experience required.
- Experience in handling cash and processing payments required.
- Ability to plan strategically, to implement plans and to assess their effectiveness.
- Excellent verbal and written communication skills; public speaking and group facilitation skills; interpersonal, problem solving, and decision-making skills.
- Proficient in the use of Campus Living Software (e.g., StarRez), word processing, presentation and spread sheet software.
- Attention to detail is required and the ability to multi-task.
- Excellent organizational skills in a fast-paced environment.
- Ability to relate well to students, parents, staff, Faculty, and the public.
- Familiarity with University policies and procedures preferred.

**An equivalent combination of education, experience, skills, knowledge and abilities may be considered.**

**Condition(s) of Employment**:

- Must be legally entitled to work in Canada.
- Ability to work overtime preferred (occasional overtime and weekend shifts are required during peak periods).
- Must be able to work some evening and weekend hours, as requested.
- Must provide successful clearance of the Child Abuse Registry and Police Information Check. Please note, the responsibility for both lies with the applicant.

**The salary range for this position will be from $37,073.40 to $51,178.40 annually.**

**Note**:The work described in this posting will be conducted in-person.