Field Service Technician

2 weeks ago

Ottawa, Canada Burman and Fellows Group Full time

**FIELD SERVICE TECHNICIAN**

**Role**: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada,by performing connectivity and hardware troubleshooting and repair in a positive and professional manner

**Responsibilities and Duties**:

- Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
- Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations
- Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
- Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required
- Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7
- Prepare field reports, as required
- Liaise with Help Desk on escalated issues
- Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
- Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
- Identify cable pathways
- Test, review and troubleshoot installed systems
- Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
- Troubleshoot cabling, hardware and network related issues in the field
- Operate hand and power tools (i.e. drill)
- Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues
- Work independently and collaboratively with other team members to achieve common project/site objectives

**Occupational Requirements**:
Technical Requirements:

- CompTIA A+ Certification
- Minimum university degree with major in information technology or a related program
- Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
- Experience working in a retail environment with POS systems is required
- Experience working with remote management software is an asset
- Experience in troubleshooting cabling, hardware and network related issues in the field
- Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
- Must have and provide company with valid driver’s license and clean abstract for use of company vehicle for travelling to customer sites to provide service
- Ability to operate hand and power tools (i.e. drill)
- Proficient computer skills and solid knowledge of computer networking

Personal Requirements:

- Excellent prioritizing and communication skills
- Ability to travel to customers’ sites on short notice over extended periods of time
- Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
- Must be able to lift up to 75 lbs.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

  • Audio Visual Integration Technician

    2 weeks ago

    Ottawa, Canada Field Service Canada Full time

    Field Service Canada is seeking a driven and dedicated individual for the Audio Visual Integration Technician (Level 2) position. Field Service is an industry leader in the design, installation, service and support of lighting and audio/visual systems across Canada with offices in Toronto, Ottawa and Vancouver. With our national presence, some travel will...

  • Motorcycle Service and Repair Technician

    3 days ago

    Ottawa, Ontario, Canada Motorrad Dealer Technician Full time $60,000 - $120,000 per year

    Ottawa Goodtime Center is a top quality Motorrad Dealership is growing and looking for talented and motivated Motorcycle Service Technicians, from Entry Level to Experienced to work with.  Motorrad Service Technicians are passionate about customer service, take pride in their work, and enjoy being part of a winning team that cares about their employees.This...

  • Field Service Technician

    2 weeks ago

    Ottawa, Canada Culligan Quench Full time

    **About Quench** **About the Role** Reporting to the Director, Service & Supply Chain - Canada, the Field Service Technician is responsible for performing all service work on our filtered water systems, including bottle less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and...

  • Field Services Technician

    2 weeks ago

    Ottawa, Canada Bell Technical Solutions Full time

    WHAT IS THE OPPORTUNITY?We are seeking dedicated employees to fulfill the role of a Field Service Technician to support our ongoing growth and development. The Field Service Technician will be installing and repairing Bell’s home phone, internet and Fibe TV.WHAT ARE YOUR RESPONSIBLITIES?• To be the face of Bell and meet the expectations of our valued...

  • FIELD SERVICE TECHNICIAN

    2 weeks ago

    Ottawa, Canada Bell Technical Solutions Full time

    WHAT IS THE OPPORTUNITY?We are seeking dedicated employees to fulfill the role of a Field Service Technician to support our ongoing growth and development. The Field Service Technician will be installing and repairing Bell’s home phone, internet and Fibe TV.WHAT ARE YOUR RESPONSIBLITIES?• To be the face of Bell and meet the expectations of our valued...

  • FIELD SERVICE TECHNICIAN

    4 days ago

    Ottawa, Canada Bell Technical Solutions Full time

    WHAT IS THE OPPORTUNITY? We are seeking dedicated employees to fulfill the role of a Field Service Technician to support our ongoing growth and development. The Field Service Technician will be installing and repairing Bell’s home phone, internet and Fibe TV.WHAT ARE YOUR RESPONSIBLITIES? • To be the face of Bell and meet the expectations of our valued...

  • FIELD SERVICE TECHNICIAN

    1 week ago

    Ottawa, Canada Bell Technical Solutions Full time

    WHAT IS THE OPPORTUNITY?We are seeking dedicated employees to fulfill the role of a Field Service Technician to support our ongoing growth and development. The Field Service Technician will be installing and repairing Bell’s home phone, internet and Fibe TV.WHAT ARE YOUR RESPONSIBLITIES?• To be the face of Bell and meet the expectations of our valued...

  • Field Service Technician

    2 weeks ago

    Ottawa, Canada SITECH Mid-Canada Ltd. Full time

    Field Service Technician We have an immediate opening for a Field Service Technician, working out of our London location. You will be working in the field of 3D automation techniques, control machinery, surveying equipment, GPS systems, automated total stations, etc. is looking for a dynamic person for the position of Field Service Technician to serve our...

  • Field Service Technician

    5 days ago

    Ottawa, Canada TFI Canada Full time

    **Job Summary**: The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food...

  • Technician Field Service

    3 days ago

    Ottawa, Canada AVI-SPL Full time

    Description: Job Summary The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience. Essential **Responsibilities**: - Read and...