Customer Service Manager

1 week ago

Calgary, Canada Harry Rosen Full time

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

OWN YOUR STYLE AND YOUR FUTURE

This position will be located in our Harry Rosen Outlet store at CrossIron Mills in Rocky View County.

Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for nearly 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
- Focus on training and development of top Customer Service Representative team
- Provide day to day leadership to the customer service team.
- Model customer service standards of excellence are demonstrated at service desk
- Provide coaching support to ensure POS policy and procedure standards
- Support policy and procedures standards in line with our _Brand Promise_ in ensuring a consistent and high-quality customer service experience
- Maintain supplies and resources at service desks
- Support accurate and timely markdowns, and restyles
- Retail Experience, sales support or customer service
- 2 years of overall experience customer service in retail
- Service Team Leadership, ambassador providing exceptional service and standards to clientele
- Service Desk Leader, POS and Cash Service experience
- Attracting, onboarding, training and development of service team
- Service desk maintenance, and supply order
- High detail orientation
- Strong verbal, and written communication skills
- Positive with great attitude, capable to work under pressure at times
- Passion for customer service and best in class practices
- Able to work evenings and weekends

What are the perks of the job?
- Opportunities to additionally earn monthly and annual Team bonuses
- Best in industry discounts and special purchase opportunities
- A comprehensive flexible benefits package
- Pension and Group RRSP Programs that grow with you
- A modern, digitally advanced workplace
- A coach committed to supporting the achievement of your personal career goals
- A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
- An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

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