Team Member

3 days ago

Toronto, Canada Tim Hortons -Humber River Hospital Full time

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

**_Hospitality & Guest Service_**

v Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

v Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

v Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge

v Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

v Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

v Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

v Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

v Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

v Listens carefully to guests and apologizes for the experience in the case of a complaint

**_Restaurant Operations_**

v Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

v Prepares all products as required, following the order monitor to ensure the accuracy of every order

v Communicates showcase and product needs to ensure proper product availability for guests

v Regularly takes temperatures of the required products and records in the Time & Temperature Log

**_Policies & Procedures_**

v Follows all restaurant policies, procedures and standards

v Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

v Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

**_Health & Safety_**

v Works in compliance with occupational health and safety legislation

v Knows, understands and follows safe work practices and procedures

v Uses or wears personal protective equipment or clothing as required

v Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

v Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

**Job Types**: Full-time, Permanent

**Salary**: From $31,200.00 per year

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Supplemental pay types:

- Overtime pay
- Tips

COVID-19 considerations:
All staff and customers are required to wear a mask at all times (except when eating) in the building

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: One location

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