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Technical Support Specialist

2 weeks ago

Waterloo, Canada OpenText Full time

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Technical Support Specialist, you will utilize your knowledge and experience to support our customers / partners as part of a global support team.

WHAT THE ROLE OFFERS

  • Manage multiple customer cases simultaneously, while maintaining high levels of customer satisfaction
  • Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements.
  • Work with Tier 2, 3, and Operations on technical escalations, bugs, and feature requests
  • Working closely within a team
  • Good written and oral communication skills in English.
  • Excellent customer service skills, adding to the customer experience.
  • A track record of good judgment and decision-making in positions with significant responsibility.

WHAT YOU NEED TO SUCCEED

  • Active Directory
  • Backup& Restore
  • E-Mail Archiving
  • Google Workspace
  • IT-Security
  • Microsoft 365 Cloud and Exchange Online
  • Microsoft Exchange
  • Networking (LAN/WAN, DNS, DHCP, TCP/IP)
  • PowerShell
  • SQL-Databases
  • Virtualization.
  • Web Technologies

ONE LAST THING

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.