Deal Desk Analyst

Job Title**:Deal Desk Analyst - Commercial Operations Center of Excellence (CoE)**

Location: Mississauga, ON (Hybrid)

ADP seeks a **Deal Desk Analyst (Bilingual, Fluent French) **for the Commercial Operations Center of Excellence (CoE) in Mississauga, ON. This role is pivotal in driving early-stage client success within the Sales and marketing organization. We are looking for a dynamic individual who thrives in a fast-paced environment, excels at meeting deadlines, and is dedicated to ensuring client satisfaction. As a trusted advisor to sales teams, you will directly assist clients during their post-sales onboarding process and transition to ADP.

At **ADP**, we are committed to your success and value your unique talents and perspectives. We encourage innovative ideas and provide support for your professional growth and development. If you are motivated by success, enjoy a collaborative culture, excel at problem-solving, and value building solid partnerships, ADP is the place for you.

**Responsibilities**:

- Conduct onboarding activities with clients, ensuring the accuracy and completeness of client data
- Collaborate with sales and service departments to expedite deal execution and prioritize deals effectively
- Lead new client orientation meetings virtually or in person
- Structure MAS/NAS deals in CRM, analyze client requirements and ensure compliance with regulations
- Manage client expectations, internal communications, and relationships
- Oversee multiple implementation projects, providing seamless service for onboarding clients
- Resolve client issues and discrepancies promptly, either independently or in collaboration with relevant departments
- Foster strong partnerships with cross-functional teams to streamline the Sales to Implementation cycle
- Offer recommendations to ADP leadership based on client feedback and experience

**Qualifications**:

- High school diploma required; relevant work experience preferred
- Bilingual, Fluent French (written and verbal)
- 3-5 years of experience in business operations, client operations, sales operations, or systems integration
- Ownership mindset, strong interpersonal skills, and ethical standards
- Excellent written and verbal communication skills
- Proficient in Excel, CRM tools, MS Word, and PowerPoint
- Detail-oriented with analytical and decision-making abilities
- Ability to work independently, meet deadlines, and thrive in a fast-paced environment
- Knowledge of HR and payroll industry tools and best practices is a plus

Join ADP and enjoy a culture that values equity, inclusion, and belonging, providing opportunities for growth and development in a supportive environment. Benefit from our comprehensive training programs, mentorship opportunities, and attractive benefits package starting from Day 1. Experience work-life balance, focus on mental health, and be part of a community that prioritizes employee well-being.

LI-DF1

LI-Hybrid

**Qualifications**:

- High school diploma required; relevant work experience preferred
- **Fluent in French and English**:

- 3-5 years of experience in business operations, client operations, sales operations, or systems integration
- Ownership mindset, strong interpersonal skills, and ethical standards
- Excellent written and verbal communication skills
- Proficient in Excel, CRM tools, MS Word, and PowerPoint
- Detail-oriented with analytical and decision-making abilities
- Ability to work independently, meet deadlines, and thrive in a fast-paced environment
- Knowledge of HR and payroll industry tools and best practices is a plus

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.