Supervisor

**Job Title**: Supervisor - Retail (Full Time)
**Reports To**: Store Manager

**Summary**:
The Supervisor is a brand ambassador and acts as a “Leader on Duty” in the store, supporting the management team in the achievement of store performance goals through their outstanding customer service skills, product knowledge and strong supervisory skills.

As a **Supervisor**, your main responsibilities will include:

- Providing exceptional customer service and shopping experiences for our customers. Act as a brand ambassador through strong product knowledge.
- Processing customer sale transactions and accurately following cash handling procedures
- Assisting customers with returns and exchanges of merchandise
- Completing store opening and/or closing procedures
- Preparing courier for head office when required
- Communicating store information to the District Manager or other functions when required
- Assisting in merchandising, marketing and visual presentation aspects of the store
- Receiving and processing company product accurately and efficiently while preserving the organization of the backroom
- Maintaining a safe and clean store environment for our team members and customers. Executing store housekeeping duties.
- Securing company assets by following all loss prevention policies and procedures
- Acting as a Team Leader through your ability to: o Drive sales through leadership on the sales floor o Assist with sales associate training and development o Oversee the operations of the store in the absence of the Store Manager and Assistant Store

Manager, including daily break and meal period schedule o Participate in creating an environment that is positive, fun, outwardly friendly and engaging for all employees o Lead by example, demonstrate the Carter’s Company Values and ensure the compliance of all company and store policies and procedures
- Contributing to store success by accomplishing related results as needed

**Experience and Skills**
- Retail key-holder, team leader or supervisor experience is an asset
- High energy, enthusiastic team leader
- A history of meeting and exceeding sales goals
- Excellent leadership, interpersonal and customer service skills. Ability to motivate others.
- Working knowledge of computers
- Effective verbal and written communication skills

**Physical demands**
- Ability to lift up to 25 lbs
- Ability to move and replace fixtures, shelves and hardware throughout the store
- Ability to use ladders on a frequent basis
- Capacity to stand for long periods

**Availability Requirements**
- Regular work frequency is required to remain an active employee.
- Availability changes must be approved by the Store Manager and will be reviewed based on business needs.
- Must be able to work up to eight hour shifts and up to 40 hours per week. Must have availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled.

**NOTE**:This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

**Job Types**: Full-time, Permanent

Pay: $15.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Halifax, NS B3S 1C5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person