Customer Service Representative/bank Teller

1 week ago

Vancouver, Canada Bank of China(Canada) Full time

**Job Title**:Customer Service Representative/Bank Teller

**Job Location**:Vancouver, BC

**Position Available**:1

**Responsibilities and Accountability**:

- Greet and answer customers’ enquiries in a professional and courteous manner;
- Resolve problems or discrepancies concerning customers' accounts quickly and professionally;
- Create positive customer experience by understanding and meeting customers’ service needs accurately and efficiently;
- Process customer cash deposits and withdrawals, cheques, outward remittances, foreign exchange transactions, wire transfers, funds settlement, credit card payments, money orders, certified cheques and other related banking transactions;
- Obtain and process information required for the provision of services, such as opening accounts, issuing Letter of Credit, Standby LC etc.;
- Sort and file deposit slips and cheques;
- Ensure the confidentiality of the Bank and its customers’ information;
- Provide administrative support, including filling documents and coordinating office upkeep with building management service to resolve facility related issues;
- Accountable for the general maintenance of the office, including managing office supplies and keeping the office environment tidy and organized.

**Job Specifications**:

- Relevant post-secondary education with Diploma/Degree in Business Administration, Accounting, Finance or Economics;
- Ability to perform tasks in an accurate, efficient and timely manner;
- Proven judgment and decision-making ability with demonstrated integrity and ethical standards;
- Effective verbal and written communication skills;
- Ability to handle difficult customers with diplomacy;
- Accuracy and attention to detail;
- Additional language ability: Mandarin/Cantonese Chinese.

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

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