Customer Service Representative: Foster

**Job Title**: Customer Service Representative: Foster

**Overall Purpose**: Under the direction of the Manager: Volunteers, the Customer Service Representative (CSR): Foster is responsible for assisting in developing and implementing the Foster Program at the Ottawa Humane Society (OHS).

In accordance with OHS’ objectives, philosophies and policies and procedures, the CSR: Fostering is responsible for the following:
**1. Professional Responsibilities**
- Match animals requiring foster care to the appropriate volunteer
- Monitor the health and well-being of animals placed in foster
- Support volunteers in achieving the goals of the foster placement
- Coordinate meeting the health requirements of fostered animals
- Provide prescribed treatments and other medical interventions for the foster animals
- Facilitate day to day operations of the foster department
- Support volunteers in achieving the goals of the foster department
- Clean and maintain foster animal holding areas
- Ensure necessary documentation
- Coordinate meeting the health requirements of fostered animals
- Assist with volunteer recognition, retention and motivation programs and activities
- Ensure appropriate feedback on the performance of foster placements

**2. Administrative Responsibilities**
- Represent OHS in a professional manner
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies and good animal care practices
- Attend staff meetings and other meetings as required
- Maintain positive relationships in the community
- Maintain foster database and files
- Network with volunteer placement agencies and other professionals
- Produce written reports and records
- Participate in supervision, evaluation and training sessions
- Prepare accurate expense accounts and other forms
- Produce written reports and records
- Provide training and orientation to new staff as required
- Be familiar and ensure compliance with all health and safety policies and procedures
- May be required to train and supervise student, volunteer and work placements
- May be required to assume some of the responsibilities of the Supervisor: Foster

**3. Program Development**
- Assist in evaluating program objectives
- Participate in appropriate OHS committees
- Participate in the identification and achievement of OHS objectives
- Maintain a comprehensive knowledge of social, environmental and cultural issues relating to animal health and welfare
- May be required to participate in public relations and promotional activities

**Education and Experience**:

- Secondary school diploma or equivalent
- Assistant Veterinary Technician certificate, a minimum of one yea relevant clinical experience, or a combination thereof
- Minimum one year of customer service experience
- Experience working closely with, and supporting, volunteers is an asset
- Proficiency in Microsoft Word, Excel and Outlook

**Languages**:

- Advanced verbal and written skills in English are required
- Bilingualism (English/French) is preferred

Essential duties and working conditions:

- Employees may be required to work evening, holiday and weekend shifts
- Employment is conditional upon the ability to provide services in a safe manner including, but not limited to, lifts and transfers of large animals
- Employees will be required to wear a uniform designated by the employer
- Employment is conditional upon the ability to work around all species of animals safely
- Employment is conditional upon maintaining confidentiality of OHS information

**Salary**: $20.32-$24.72 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- professional animal care: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person