Parts Order Specialist

5 days ago

Delta, Canada Trail Appliances Ltd. Full time

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers

**Our core values**:
Integrity - We do what’s right, even when no one is looking.

Improvement - We do it well. Then we do it better.

Caring - We put ourselves in others’ shoes.

Authenticity - We like people, not pretense.

Determination - We kick down walls.

**We have everything we need to inspire our customers. Except you.**

**As a Parts Order Specialist, you will**:

- Source and order appliance parts from approved suppliers based on service tickets and technician requests
- Accurately identify parts using manufacturer catalogs, websites, and schematics
- Verify parts availability, lead times, and alternatives with vendors to prevent delays
- Maintain optimal stock levels by monitoring demand, usage trends, and reordering thresholds
- Assist in cycle counts, reconciliations, and returns to maintain inventory integrity
- Coordinate incoming and outgoing shipments, ensuring part quality and order accuracy upon receipt
- Provide updates on order status, lead times, or backorders, and suggest alternatives when necessary
- Collaborate with service dispatch and technicians to ensure timely delivery of required parts
- Use systems like Syspro, Parts Manager, Service Manager, or equivalent ERP/CRM platforms to manage orders, create records, and log communications
- Maintain detailed and organized documentation for all part orders, returns, and supplier communications
- Ensure warranty claims and part return procedures are followed as per vendor requirements
- Perform all other jobs assigned by the supervisor
- Support parts research and preparation for upcoming jobs, particularly in remote/satellite areas.
- Assist with parts staging for technicians’ pickups
- Help resolve issues related to incorrect shipments, damaged parts, or vendor disputes

**To be successful in this role, you should have**:

- 1+ years experience in parts coordination, procurement, or a service/logistics environment.
- A strong knowledge of appliances or mechanical parts is an asset.
- Proficiency with inventory/order management systems and manufacturer websites.
- Excellent organizational skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Problem-solver with a proactive and adaptable mindset.
- Ability to work independently and as part of a cross-functional team.

**Why join Trail**:

- Extended Health Benefits
- Merit Performance
- Generous employee discounts
- Gym membership discount
- Professional Development Programs
- Employee Recognition Program
- Company events
- Paid Volunteer

**Schedule**:

- Full time (Monday-Friday) with flexibility to assist on Saturday, if needed
- Shift time : 8:30 am - 5 pm

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

  • Order Fulfillment Specialist

    3 days ago

    Delta, Canada General Technologies Corp. Full time

    We (GTC) are looking for an Order Fulfillment Specialist to join our team. If you're interested in interacting with a wide variety of customers, and helping to get unique and helpful tools into the hands of users all over the world, you're probably a good fit. We are a small team based in Delta, which develops, manufactures, and delivers handheld electronic...

  • Parts Specialist

    1 week ago

    Delta, British Columbia, Canada Trail Appliances BC Full time $60,000 - $90,000 per year

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution...

  • Parts Specialist

    1 week ago

    Delta, British Columbia, Canada Trail Appliances Ltd. Full time $23,000 - $60,000 per year

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution...

  • Automotive Parts Representative

    5 days ago

    Delta, Canada Lordco Parts Ltd. Full time

    **Position: Automotive Parts Representative** **Location: Delta, BC** - Do you love interacting with people and sharing your automotive knowledge? _Are you looking for a full-time job close to home?_ Bring your passion for automotives to our Delta, BC, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned automotive...

  • Automotive Parts Representative

    5 days ago

    Delta, Canada Lordco Parts Ltd. Full time

    **Position: Automotive Parts Representative** **Location: Delta** - Do you love interacting with people and sharing your automotive knowledge? _Are you looking for a full-time job close to home?_ Bring your passion for automotives to our Delta, BC, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned automotive...

  • Parts Specialist

    1 week ago

    Delta, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...

  • Customer Service/order Processing Specialis

    19 hours ago

    Delta, Canada BILLY Canada Footwear Full time

    Join BILLY Footwear Canada as our new Customer Service/Order Processing Specialist in Delta, British Columbia. This combined role is designed for a highly efficient, tech-savvy individual who excels in a fast-paced environment. You will be responsible for the accurate picking and preparation of orders as well as assisting in the management and organization...

  • Parts Specialist

    1 week ago

    Delta, BC VM C, Canada Trail Appliances Full time $60,000 - $80,000 per year

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution...

  • Order Administrator

    1 week ago

    Delta, Canada Renewal by Andersen Full time

    **About Us** Are you a detail-oriented professional who thrives in a fast-paced, collaborative environment? If you're looking to join a team that values precision, communication, and a commitment to customer excellence, we want to hear from you! Renewal by Andersen is the exclusive start-to-finish retail window and patio door replacement division of...

  • Parts Specialist

    1 week ago

    Cliveden Place, Delta, BC, Canada Trail Appliances Ltd. Full time $60,000 - $90,000 per year

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution...