Service Administrator

**Position Posting**

**Office Administrator** (Service and Inventory)**:

- Toronto, Canada**

**ARRI Inc. **is looking for an experienced, customer-service driven, and highly motivated **Office Administrator (Service and Inventory) **at our service center in Toronto. This is a full-time position responsible for preparing all necessary paperwork controlling the reception of equipment, estimating final repair charges, and the shipment of customers’ equipment. The Inventory Administrator receives and ships incoming equipment, and supports operations with inventory control, including general warehouse duties.

**Essential Duties and Responsibilities include the following**:

- Assists walk-in customers in the front office area, handling the check-in of equipment for repair, and the delivery of repaired equipment back to customers.
- Manages the implementation and completion of paperwork for the service departments, including but not limited to estimates, service orders, payment arrangements, and shipping/pick up.
- Manages Service-related calls to and from customers on estimates, status of repairs, and accounting discrepancies.
- Initiates and prepares correspondence with customers regarding repair information.
- Responsible for sending customers’ goods to outside vendors for repair and maintaining charge-back information for billing.
- Moves products received in the warehouse to their proper storage area and assigns bin location if needed.
- Receives and accounts for all incoming shipments of customers’ repairs, credits, and exchanges, purchases etc.
- Participates in periodic cycle counts and assists with the input of data.
- Researches any discrepancies with inventory, credits, etc. related to service activities, and corrects these when requested.

**Qualifications and Required Skills**:

- Exceptional customer service skills (friendly, courteous, helpful).
- Must be self-motivated and self-disciplined. Must be able to work independently on assigned tasks, as well as accept direction on given assignments.
- Must handle stressful situations professionally and interact with co-workers and clients respectfully.
- Ability to work well with others, especially in a team environment. Must be able to work collectively with colleagues.
- Must be detail-oriented, exhibit strong organizational skills, and demonstrate the ability to handle multiple projects and deadlines simultaneously.
- Must have excellent speaking and writing abilities. Must be able to communicate effectively and professionally in spoken and written English. French skills highly desirable also.
- Must comply with ARRI business practices in service and inventory control.
- Must be computer literate and have a demonstrated aptitude in Excel, Word, Outlook, order entry and CRM programs. SAP experience highly desirable.
- Ability to multitask and respond effectively to changing priorities and situations.

**Salary and Benefits**:
Salary is commensurate with experience. ARRI Canada offers comprehensive benefits, vacation, holiday, and sick/personal leave.

**ARRI requires all new employees working in its facilities or interacting with other employees or persons to be fully vaccinated for Covid-19** and new employees must provide proof they are fully vaccinated prior to the first day of employment. Individuals may seek a medical or a religious exemption to the vaccination requirement.
- ARRI Inc. is an Equal Opportunity Employer_

Our products are _Innovative_, our customer service _Legendary_ and our staff _Dedicated_.

Pay: $15.00-$22.00 per hour

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Microsoft Excel: 1 year (required)
- English: 1 year (required)
- Customer service: 1 year (required)
- Organizational skills: 1 year (required)