Principal Cloud Systems Administrator

7 days ago

Richmond Hill, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
Open Text Cloud Services is seeking a Cloud Support Administrator. This position is an intermediate level position. Cloud Services team Provides IT Governance for Public Cloud environments, manage Opentext Commercial environments, and manage the Commercial and Lab AD/IAM services.
Must possess strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid pace environment with willingness to undertake new challenges..

**You are great at**:

- Providing high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification.
- Actively participates in self-improvement, process, and technology training programs.
- Continually strives to expand comprehension of troubleshooting methodologies
- Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teams
- Submit and provide new content to knowledge base.
- Work on-time resolution and quality compliance of escalated tickets or incident as per the agreed SLA.
- Participate in documentation and product review
- May provide technical leadership and training for new and existing products within technical area
- Perform other/additional duties and projects that may be periodically assigned.
- Have financial and cost benefit knowledge.

**What it takes**:

- Providing insightful analyses on the efficiency, quality and economics of Cloud Operations based on empirical data
- 5+ years of experience with managing operational cloud and related projects
- Solid experience managing, monitoring, and supporting high traffic environments.
- Experience collaborating with Web/Software Development /Engineering and Architecture teams.
- Experience working with diverse teams on project management capcity to improve operationalization
- Experience capacity planning and auto scaling infrastructure.
- 3+ years of experience with Amazon Web Services GCP or Microsoft Azure
- Some Experience with Kubernetes (EKS,GKE).
- Some programming in a language like, Bash,PowerShell.
- Some deploying and supporting Linux and Windows servers.
- Some designing and operating platforms to support off-the-shelf software.
- Some troubleshooting IAM access issues, with monitoring and reporting

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