Salesforce Technical and Integration Lead

**About OTEC**

OTEC is Ontario’s Tourism Workforce Development Organization. We’re a not-for-profit committed to the growth of a professional and skilled tourism workforce in communities and organizations throughout the province.

We offer our clients and partners strategic guidance, resources and support with program and project implementation. Our award-winning alliance, Tourism SkillsNet Ontario, illustrates our leadership in this space by offering a single framework that aligns industry, education, employment and training stakeholders to enable them to develop recruitment and training models aligned with the skills needed by businesses.

Our array of research, technology, communication solutions and reputable training products such as Service Excellence, leadership training, certifications and education products are a source of pride for our organization. At OTEC, we value collaboration, working closely with destinations, businesses, secondary and post-secondary schools, and are driven by the social impact we make though our network of partners and clients.

**Position Summary**

OTEC is seeking a **Salesforce Technical and Integration Lead **who is experienced in Salesforce Administration and with a background in Application Development or Application Integration. As part of the Technology team, you will support the efforts of the Business Development team to reshape the way that OTEC connects with partners, providers and the communities that we support.

**Responsibilities**

**Salesforce Administration**
- Translate OTEC business requirements to technical specification and align business processes with Salesforce best practices. Manage initiatives through gathering requirements, design, configuration, development, testing, and deployment phases.
- Administration of the Salesforce platform, including data consistency and integrity, software updates, and maintenance.
- Support end user acceptance and engagement with Salesforce by preparing and delivering training and maintaining technical solution documentation.
- Develop effective UAT and QA strategies to deliver the desired, error free product.
- Review Salesforce Release Notes and Preview Sandboxes to highlight risks and opportunities.
- Troubleshoot bug, error and implementation issues and demonstrate the ability to drive to successful resolution.
- Creation and customization of reports, and dashboards, performing data updates and making declarative changes in Salesforce for the teams.

**Application Integration**
- Lead integration projects for various digital assets, leverage existing APIs with some development (platform and tool dependant) to exchange critical information between platforms.
- Work closely with vendors, partners and clients to develop collaborative solutions to meet business objectives.
- Identify business processes that can be automated and ensure all deliverables are technically correct and meet industry, PaaS, and project standards.

**Qualifications**

**Education**
- Undergraduate Degree or 3-year Community College Diploma in Computer Science or other Information Technology Field, or a combination work experience and education in a relevant field.
- Salesforce Administrator Certification (required)
- Other Salesforce certifications an asset (Platform Developer, App Builder, Salesforce Business Analyst, etc.)

**Knowledge, Skills & Abilities**
- Minimum 5 years of experience coordinating and implementing technical changes across infrastructure and test teams to successfully deliver changes to development, test, and production environments.
- Minimum 3 years of prior Salesforce Administration experience.
- Minimum 2 years of prior development experience in either Java, NodeJS, JavaScript,.NET or Salesforce. Strong understanding of RESTful API development.
- Knowledge of IT administration principles - able to execute (and automate) tasks to ensure the smooth operation of the platforms.
- Knowledge in all aspects of Salesforce user and license management including new user setup, roles, profiles, permissions, Organization Wide Defaults and Sites.
- Commitment to ongoing professional development, staying abreast of technological developments, with a desire to take on new challenges.
- Strong multitasking abilities and prioritization skills.
- Communication skills to describe technical concepts effectively to both novice and sophisticated users.
- Practical experience of supporting software development and production environments.
- Familiarity with Continuous Integration tools, source control and automation
- Understanding of the Agile SDLC and how DevOps play a role in it

OTEC is an equal opportunity employer. We are committed to creating an environment that embraces and welcomes individuals' uniqueness by valuing and respecting their talents, skills, and abilities to the benefit of the collective whole. We recruit, employ, train, compensate and promote regardless of race, religion, colour, place of origin, sex, sexual ori