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Host/hostess
2 weeks ago
WHO ARE WE?
Touro Brazilian Steakhouse is a Churrasco
WHAT WILL OUR GUEST SERVICES HOST OR HOSTESS DO?
- Welcome guests to the venue
- Handle coat check
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining tables or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed
The Hostess starts the guest’s experience; hence it is imperative that the Hostess is attentive, organized and a detailed oriented communicator.
“You never get a second chance to make a first impression _ ”
To be successful in this role, you must have thorough knowledge and demonstrate competence in following areas:
- Keeping a Positive Vibe
- Keeping a professional look and speak with a professional language
- Knowledge of what we do at Touro Brazilian Steakhouse
- Technical Knowledge on Open Tables reservation system, the sale of gift cards and operating the telephone
WHAT EDUCATION, EXPERIENCE AND SKILLS DO YOU NEED?
- 1 + years’ customer service experience preferred
- Excellent customer service and hospitality skills
- Exceptional organizational skills and the ability to multi-task and work under pressure
- Understanding and knowledge of the fine dining restaurant industry is definite asset
- Ability to work effectively in a team environment
- Neat, well-groomed appearance with a positive attitude
**Job Types**: Full-time
Pay: From $16.55 per hour
Additional pay:
- Tips
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
