Patient Care Representative

MyHealth is looking for a qualified and compassionate Patient Care Representative. Responsible for the overall patient flow of the clinic including reception and clerical duties. Schedule appointments and registers for procedures as needed. Receives, processes, and directs patients following established procedure and documentation requirements. Assists patients as required to coordinate patient flow. Maintains accurate patient records and filing systems. Input patient data from affiliate clinics. Provide a professional demeanor and a positive image for the department and facility by receiving, processing, and directing professional and non-professional staff, patients and visitors in a pleasant and courteous manner.

Job Description: Patient Care Representative

MyHealth Centre
MyHealth is the largest provider multi-specialty ambulatory health service provider. We own and operate 50 clinics across Ontario and provides physician services to 30 third-party clinics and hospitals in the areas of radiology, cardiology, nuclear medicine, internal medicine, physical medicine, and Obs/gynecology. We provided over 2 million health services in FY2020. MyHealth team comprises of almost 700 professionals including 140 MDs. The mission of the Company is “Delivering Quality Patient Experience through Innovation, Compassion, and Integrity.” MyHealth is accredited with commendation from Accreditation Canada. MyHealth started telehealth services over two years ago. However, this division has seen exceptional growth during COVID-19. We are offering telehealth services in family medicine, internal medicine, cardiology, and gynecology. We are aggressively expanding specialties as well as geographic reach. Telehealth is helping transform us into the largest national healthcare service provider.

Reporting to: Clinic Leader
Responsibilities: Reception:

- Greet incoming patients or physicians, as per script.
- Obtain required patient identification, documentation, and history following guidelines.
- Ensure patient have followed correct preparation for their exam.
- Ensure inquiries are answered or referred to appropriate person.
- Assist patient that require help in mobility.
- Maintain a clean and tidy reception area as per infection prevention and control guidelines.
- Schedule patients in a timely and efficient manner, ensuring to adhere to standardization protocols. Ensure urgent patients are seen on a priority basis. In the event that the clinic does not offer the requested procedure, assist the physician or patient in locating a procedure time at another MHC clinic.
- Assist Clinic Leader with report turnaround and private pay documentation.

Patient Flow:

- Assist technologist in preparing patient for diagnostic testing, including but not limited to changing, guiding, assisting in mobility, cleaning etc.
- Perform ECGs, Holter hookup, blood pressure, take vitals, collect basic information from patients etc., if trained to do so.
- Work alongside and assist physicians, as required, to ensure their practice runs smoothly and efficiently, including but not limited to, locating reports, scheduling appointments, coordinating schedules, biopsies, etc.
- Assist with workflow of the clinic.

Documentation:

- Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner. Patient confidentiality is mandatory.
- Maintain accurate patient records and filing systems (in accordance with Company and Ministry of Health requirements).

Equipment Operations & Maintenance:

- Operate specific office equipment related to secretarial duties (i.e. computer, computerized telephone, photocopier, and fax machine, etc.).
- Observe and report all malfunctions in office equipment.
- Follow manufacturer's guidelines for operation, maintenance and minor troubleshooting.
- Maintain all required logbooks for infection prevention and control protocols.

Reporting:

- Ensure patient reports are delivered, distributed, and faxed expediently, where applicable.
- Maintain patient confidentiality.

Safety:

- All company and government regulations are to be followed.
- Routine cleaning of work area and equipment to be done as scheduled or needed.

Other:

- Assist other staff members when workload is completed or as assigned for the smooth, effective functioning of the entire department and facility.

Qualifications, Experience & Requirements:

- 0-2 years of related experience.
- Diploma in Medical Office Administration or related field.
- Computer literacy.
- Minimum typing skills of 35wpm.
- Must have excellent telephone mannerisms.
- Good command of the English language, excellent communication, organizational and interpersonal skills are required.
- Ability to work independently and as part of a team.
- Adherence to PHIPA.
- A strong ability to multi-task.
- Maintain competence in position by attending staff meetings.
- CPR & First Aid Certification is encouraged.

Staffing:

- Maintain and adjust