Park Operations Worker Gatehouse Attendant

3 positions - 10, 16 & 23 week Contract

**Job Title**: Park Operations Worker/Gatehouse Attendant (Beavermead Campground)

**Reports to**: Supervisor, Beavermead Campground

**Hourly Rate**: $15.50 hourly for 40 hour per week

**PURPOSE**:
Responsible for the day-to-day operation of the park gatehouse and park maintenance which includes greeting park visitors, cash handling, camp-site reservations, retail sales, equipment rentals, general maintenance of the park, campsites and buildings.

**PRIMARY RESPONSIBILITIES**:
(this is not an exhaustive list)
- Greet and assist park visitors
- Provide good customer service and problem solve for visitors as required
- Process camping reservations and registrations, retail sales, and equipment rentals
- Perform administrative and clerical tasks related to gatehouse operations including cash handling and reporting, day-to-day management of camping reservations and registrations, processing equipment rentals, and liaising with head office as required
- Keep gatehouse and immediate area clean, presentable, and in a good working state
- Perform daily campground maintenance, operations and inspections including campsite cleaning, washroom cleaning, general grounds maintenance, waste/recycling activities, and related record keeping
- Work in compliance with the Ontario Occupational Health and Safety Act (OHSA) and any other safety related legislation, as well as related organizational health and safety policies and practices
- Adhere to operating policies and procedures to ensure the safety of both staff and visitors
- Work in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and provide customer service that meets the specified standards
- Follow established security practices as assigned
- Communicate with park supervisors and other staff with respect to ongoing park operations and any operating needs or issues
- Participate in orientation and training programs as required
- Assist with conservation area activities and events when required
- Perform other relevant duties as assigned

**SKILL**:

- Self-motivated and able to work effectively as part of a team or independently with mínimal supervision
- Capable of prioritizing tasks
- Familiar with the operation of cash registers and point-of-sale equipment (debit/credit card processing)
- Experience working with cash, managing sales transactions, and calculating change in a busy setting
- Basic computer skills are required (Microsoft Excel, Outlook and Word), file management
- Effective communications and customer service skills, comfortable in dealing with the public
- Customer service skills that include conflict management and resolution, problem solving
- Valid Ontario Class G driver’s license with a clean driving record. An Ontario Ministry of Transportation 3-year driver’s record (uncertified) must be provided
- A police record check must be provided in accordance with the Ontario Police Record Checks Reform Act (vulnerable sector check, which includes a criminal record check)
- Emergency First Aid and CPR Certificate required(training is provided)

**EFFORT**:

- Must be available to work weekends and statutory holidays throughout contract duration
- Must be available to work regular evening shifts (to ~10:00 p.m.) rotating weekend schedules with other staff
- Fatigue resulting from managing multiple tasks and priorities
- Required to lift or move up to 27 kg/60 lbs. (e.g. launching and storing canoes, lifting bags of firewood, emptying garbage barrels, and moving picnic tables)
- Able to traverse/work on irregular or uneven surfaces and terrain, wet or slippery surfaces

**WORKING CONDITIONS**:

- Interaction with the general public occasionally required to interact with dissatisfied or angry customers
- Occasionally required to extend or modify hours of work in response to high/low visitor volumes, emergencies, attendance at training sessions or other work related activities
- Working time is spent in a combination of office and field environments, outdoor work is required; this will include exposure to variable weather conditions (especially summer heat) and other workplace environmental hazards such as insects, poison ivy, wild animals, domestic dogs, etc.
- Use of workplace hazardous materials such as cleaning products, fuels and lubricants, construction materials, etc.
- Travel using corporate vehicles may be required

**APPLICATION REQUIREMENTS**: