Customer Service Representative, Book Store

Interested in a career at Langara College?_ Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada. Workday account. Job Title: Customer Service Representative, Book Store (Casual) Employee Group: CUPE Employee Type: Casual Start Date: Monday, June 9 2025 End Date (if applicable): **Job Description**: **We have three (3) Casual positions available. Duties & Responsibilities: 1. Provides customer service activities in a busy retail environment: - Provides customer service on the retail floor and cash desk. Includes but not limited to: greeting customers, assisting customers to discern needs, providing product information, and following up on requests.- Cashiers on a point-of-service scanning system according to established policies and procedures. Includes but not limited to: processing payment, issuing refunds, balancing daily cash receipts, balancing cash journals, wrapping and bagging purchases, etc.- Processes phone orders by answering questions and inputting customer book orders into the POS mail/courier module.- Assists out-of-town customers on the phone.- Processes orders received via the WinPRISM mail-order module and data enters order information accordingly.Sets up agency-sponsored students' and departmental accounts in WinPRISM and performs basic account maintenance.- Follows up on orders, including but not limited to: verifying registration, picking, packing, running purchases through the POS and credit card machines.- Prepares way-bills for courier delivery through web-client software. 3. Assists in merchandising, store displays, and general maintenance of the retail floor: - Performs general maintenance of the retail floor and stock room: dusts fixtures, straightens stock on shelves, and maintains stationary and clothing supplies.- Continuously replenishes stock on the floor, especially during rush periods.- Maintains special order/reserves shelf: customer follow-up, stock replenishment, return items to retail floor.- Replenishes consumables (e.g., bags, stamps, tape, etc) used in customer service activities.- Actively observes retail floor activities to ensure that customers' needs are met, as well as ensuring the security and safeguarding of merchandise.- - Assists with year-end inventory stock-count.- Receives bookstore merchandise such as newspapers, magazines, etc. 4. Performs related duties as assigned, consistent with the job grade of this position. Qualifications Required: Education- An equivalence combination of education and experience may be considered.Skills & Abilities- Good verbal and interpersonal communication skills (including tact and courtesy) are required to excel in a busy team environment.- Ability to work independently and as an effective team member.- Attention to detail and follow-up skills.- Ability to prioritize daily tasks and multi-task among multiple customer demands.- Ability to provide excellent customer service.- - Keyboarding skills of 40 wpm.- Ability to learn new programs such as sophisticated inventory systems.- Ability to add, subtract, multiply, and divide numbers with a high degree of accuracy.- Ability to maintain records and confidentiality in accordance to organizational policies and procedures.- Physical ability to perform job duties such as standing, lifting >10kg weights, and providing public counter service duties. Working Conditions- Extremely busy environment can lead to extended periods of standing at the register and dealing with multiple customers.- Position is required to work flexible work schedules. Shifts may occur Monday to Saturday, but not on Sundays. Why Join Langara? At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honoring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance. - ** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **_ We offer the following benefits: - Extensive medical, dental, and vision coverage- Hybrid-work program for eligible positions- Generous vacation package plus paid time off during college winter closure (1 week in December)- Employer paid defined benefit pension plan- Potential eligibility for educational, training, and developmental programs- Course/program tuition reimbursements- Wellness classes and campus engagement events- Achiev