Scheduling Manager

At Iron Horse Security we are passionate about being Canada’s innovator of Customer Service focused Security Services. We are an award winning “people first” security service provider that has excelled by breaking from the norms in security and providing smiling, happy, concierge style guards.

Iron Horse Security is now hiring a organized, upbeat, and intelligent, problem-solving Scheduling Manager. This person will report directly to our Director of Operations and our Executive Team.

**Key Responsibilities**
- Scheduling of 300+ Full-Time and Part-Time Frontline Security Staff
- Communicating with clients to ensure duties, directives and assigned coverage in place **24/7/365**
- Overseeing frontline staff training assignments, Heath & Safety and MOL compliance
- Develop solutions for clients and raise awareness of corporate capabilities in the local market
- Proactively identify and resolve potential concerns / failures in service
- Take initiative daily to improve and ensure total customer satisfaction at all times
- Maintain communications with existing and potential clients
- Develop strategies for customer retention and satisfaction
- Assist with developing polices and procedures for staff
- Oversee our Mobile services team and assist as required
- Someone that enjoys solving difficult and complex problems, strong attention to detail.
- Will do whatever it takes 24/7 to ensure total client and employee satisfaction

**Qualifications**
- Exceptionally organized
- Ability to obtain security clearance (clean criminal record)
- Great problem-solving skills
- Solid knowledge of standard business practices
- Exceptional communication and relationship management skills
- Strong influencing and negotiating skills
- Advanced computer literacy, with full working knowledge of MS Office

**Assets**
- Educational background in a Law and Security, Private Security, Public Safety, Business, and/or any combination of Scheduling / Client Services related experience.
- Experience in Account Management with mid to large size businesses, Municipal, Provincial and Federal Gov’t agencies and Crown Corporations
- Bilingual in both official languages (English and French)
- Any experience using Scheduling or Client Management software
- Experience in Account Management
- Experience providing employee training / education / oversight
- Overseeing employees in a unionized environment / working under a Collective Agreement

**Our Awards**

These awards show that not only do we take care of our clients but of our staff as well. We are proud to be Canada’s Innovator of Customer Service based guarding. This has also led us to become one of Canada’s highest award-winning Security Guard Companies. Some of our awards include: _15 time Consumers Choice Award, 6 time Profit 500 Award, 4 time Profit 100 Award, Top Choice Mark of Excellence, 25 year Better Business Bureau Honour Roll, Chamber of Commerce Business of the Year, Chamber of Commerce Mid Market Business of the Year, Multiple 40 Under Forty Award winners, Premier of Ontario - Premier’s Award, Ottawa Business Journal Book of Lists - 6thlargest private sector employer, Ottawa Business Journal Book of Lists - 2nd largest security employer in Ottawa._

**How To Apply**

**Job Type**: Full-Time

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

**Experience**:

- Scheduling: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person