Customer Service Representative

2 weeks ago

Edmonton, Canada Independent Jewellers Full time

**Customer Service Representative**
- Independent Jewellers - Edmonton_

Do you enjoy talking to people, solving problems and working as part of a great team?

We currently have a role available in our fabulous stand-alone store in the west end. Our local family business has been helping customers in the Edmonton area with all their jewellery-related needs for the past 45 years. We pride ourselves on our ability to successfully complete jewellery repairs and alterations in-house, so our customers know their precious items are never out of our sight.

We currently have a vacancy within our Service Centre for a Customer Service Representative to join our team, if you think you have the right attitude and are keen to learn, let’s talk.

**Your responsibilities will include (but are not limited to)**:

- Delivering a positive, personal, professional experience to all customers
- Sharing product information and guidance on jewellery repairs
- Managing customer queries and concerns to deliver positive results
- Accurately processing sales transactions and repair requirements
- Assisting with jewellery fitting and adjustments
- Collaborating with colleagues across the company to meet customer needs
- Adhering to all company policies

**What do we require?**
- Strong verbal and communication skills
- Positive attitude and willingness to learn and develop
- Previous retail experience is an asset but not required

**What we offer**:

- Comprehensive Salary
- Health, dental, and life insurance
- Store discount
- Years of Service recognition program
- Continuous learning and career development

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person

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