Passenger Services Lead Raic Required Yyz
1 week ago
**Do you have a passion for aviation and love being part of a fast paced environment? We are looking for a dedicated individual to ensure smooth operations on the tarmac, Join our team and soar to new heights with a career at Menzies Aviation**
Main accountabilities include:
- Leads a team of Passenger Service Agents
- Ensure accuracy of all weight and balance requirements
- Promptly handle all customer service complaints with a focus on positive resolution.
- Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
- Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
- Assist customers with special needs and unaccompanied minors.
- When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.
- Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements
- Required to attend the mandatory training imposed by the Company and Airlines as per job role.
- Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.
- Promote a professional image at all time and comply with company uniform standards
- Leads by example.
- Other duties as assigned.
Qualifications and Experience:
- Must be at least 18 years of age and legally able to work in Canada;
- Must have high school diploma, GED or equivalent work experience;
- Must be able to speak, read, and write in English;
- Must complete and pass initial new hire classroom and on-the-job training
- Valid G or G2 driver’s license with good driving record.
- Must be able to hold and maintain all required airport security clearance
- Reliability, our customer and your fellow employees rely on you
- Must be available and flexible to work variable shifts including weekends and holidays;
- Must be comfortable working in an airport environment
- Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.
-
Supervisor Passenger Services
2 weeks ago
Mississauga, Canada Menzies Aviation Full timeMain accountabilities include: - Responsible for coordinating and allocating staff and resources to fulfil service standards for our customer(s). - Ensures that subordinates comply with working hours scheduled and duties as per published daily plan. - Ensure that passenger service is delivered safely, on time and consistently in line with service level...
-
Passenger Service Agent Raic Required Yyz
1 week ago
Mississauga, Canada Menzies Aviation Full timeMain accountabilities include: - Ensure accuracy of all weight and balance requirements - Promptly handle all customer service complaints with a focus on positive resolution. - Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation. -...
-
On-site Coordinator
3 days ago
Mississauga, Canada OPSIS AERO Full time**On-Site Coordinator - Dignitary Escort Services (YYZ Airport)** **Location**: Toronto Pearson International Airport (YYZ), Toronto, Ontario **Reports to**: Director of Operations (Montreal, Opsis) **Close Collaboration with**: On-Site Supervisors, HR/Admin Team (Montreal) The On-Site Coordinator is the central operational point for Opsis at YYZ Airport....
-
Dignitary Escort Agent
2 weeks ago
Mississauga, Canada OPSIS AERO Full time**On-Site Agent - Dignitary Escort Services (YYZ Airport)** Location: Toronto Pearson International Airport (YYZ), Toronto, Ontario Reports to: On-Site Supervisor (YYZ) The Dignitary Escort Agent is the face of Opsis on the ground. This role is responsible for providing discreet, efficient, and high-quality assistance to dignitaries, ensuring a smooth and...
-
Supervisor, In-flight Services
1 week ago
Mississauga, Canada Porter Airlines Inc. Full timeJob Summary: Reporting to the Manager, Inflight Services, the Supervisor, In-flight Services is responsible for the daily supervision and oversight of cabin crew and all related responsibilities. Duties & Responsibilities: - Performs regular ramp inspections to validate Cabin Crew compliance with Canadian Aviation Regulations, workplace safety and...
-
Safety, Security
3 days ago
Mississauga, Canada Menzies Aviation Full timeJob Details Description **Essential Duties and Responsibilities**: - Acts as the lead specialist for safety compliance for YYZ ground operations. - Ensures a daily presence in the work areas for safety inspections, audits, equipment inspections. - Ensures safety and quality audits are conducted, reviewed and closed. - Conducts and/or assists in...
-
Administrator, In-flight Services Yyz
2 weeks ago
Mississauga, Canada Porter Airlines Inc. Full timeJob Summary: Reporting to the Manager, YYZ Operations, the In-Flight Services Administrator is responsible for providing administrative support to the In-Flight department. Duties & Responsibilities: - Act as the initial point of contact regarding general inquiries for In-Flight Services; - Provide administrative support for the In-Flight Services...
-
Customer Service Agent
2 weeks ago
Mississauga, Canada PrimeFlight Aviation Services Full timeJob Details Description WHERE FRIENDLY TAKES FLIGHT – BECOME A CUSTOMER SERVICE AGENT TODAY! The Customer Service Agent provides exceptional passenger support by assisting with inquiries, check-in, and boarding, ensuring compliance with regulations, resolving concerns, and collaborating with airport teams to deliver a seamless and positive travel...
-
Station Manager
1 week ago
Mississauga, Canada Lynx Air Full timeAre you excited about the prospect of joining a startup organization on the ground floor? Interested in being a part of the changing skies in Canada and beyond? Want to work with world-class leaders who have extensive industry know-how? If so, we have an exciting opportunity for you! We are seeking a **Station Manager (YYZ)** for our **Airports** division...
-
Supervisor, In-flight Services Yyz
2 weeks ago
Mississauga, Canada Porter Airlines Inc. Full timeJob Summary: Reporting to the Manager, YYZ Operations, the Supervisor, In-flight Services is responsible for the daily supervision and oversight of cabin crew and all related responsibilities. Duties & Responsibilities: - Performs regular ramp inspections to validate Cabin Crew compliance with Canadian Aviation Regulations, workplace safety and Porter’s...
