Manager, Wholesale Operations

**BIRKS. PURE DELIGHT.**

Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.

As a **Wholesale Manager** for our Birks Corporate Office, located in Downtown Montreal, you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and team work.

**ARE YOU OUR HIDDEN GEM?**

**Maternity Leave Replacement - 1 year contract**

Under the general direction of the Wholesale Senior Director, Bijoux Birks, the Wholesale Manager is responsible to manage and support the global wholesale business with long-term business objectives. He/She is responsible for supporting and assisting in the creation of the department’s structure as well the as budgeting, planning and analysis of all wholesale activities.

This role ensures strong customer relationship building, in an effective, efficient, and professional manner with all internal and external key partners. He/she will also contribute to the development of department structure and operational procedures.

To do so, the Wholesale Manager will be expected to
- A monthly analysis of sales and business overview to the Management team;
- Responsible to manage the daily operations of the department;
- Directly support all sales representatives, sales agents through the different markets in America and Europe
- Be the main contact and key account manager for corporate business;
- Collaborate with internal departments to ensure efficient processing of orders and deliveries;
- Raise brand awareness through trainings to the agents and sales representatives, assisted by the Training Manager;
- Provide logistic help by creating export formats and documentations to support the Logistics team;
- Works closely with accounting & finance to help in resolving payment or credit issues related to accounts;
- Facilitate communications and requests from external to internal partners;
- Create specific product assortment for partners and work closely with the product team to create market specific assortments;
- Works together with the Planning team to create and update the forecast plans for the department for replenishment and new productions
- Works closely with design and product development teams to communicate business needs in the development and creations of new Bijoux Birks product;
- Manages the Wholesale Coordinator
- Helps the Wholesale Senior Director on diverse projects and reports
- Promote a positive and rewarding working environment through teamwork, recognition and motivational support.
- A minimum of five (5) years of experience in a similar role luxury retail and/or jewelry experience is preferred
- University Degree in Administration, Merchandising or in Fashion Management
- Strong sense of urgency
- Great interpersonal and communications skills
- Good organization and learning skills
- Computer literate (MS Office Suite)
- Relevant experience in a retail environment, structuring a wholesale department

**OUR PROMISE OF DELIGHT**

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

In return for your commitment to excellence, we offer
- Competitive earnings
- Social benefits
- Wellness program
- Innovative and unique training programs
- Employee discounts

Come join us at Birks, and let your true self shine

Are you the gem we are looking for?