Manager, Student Services

We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. In choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for so many people.

Our core values put the student experience at the center of what we do, reflecting who we are and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

**Who we need**

Yorkville University is seeking a Manager, Student Services to oversee student-centred programs and services. Reporting to the Director, Campus Operations, you will manage programs that directly support our mission of championing student success and lead a dedicated team focused on creating an inclusive, engaging, and supportive environment for all students. You will ensure smooth daily operations, foster a culture of care, and shape strategies that promote student engagement and well-being.
- This is a full-time role, currently following a hybrid model working both remotely and on-site at our BC campus._

**What’s in it for you**
- Impact._ This is a leadership opportunity in a progressive, entrepreneurial, and collaborative environment. You will manage the daily experience of our diverse student population. From student support initiatives to campus programming, you will ensure our services meet the evolving needs of learners while contributing to a positive, inclusive culture that defines Yorkville.
- Influence. _You will be empowered to identify opportunities for improvement and implement meaningful changes. This is a high-visibility role with access to leadership and the ability to shape the strategic direction of student services on campus.
- Career development. _Yorkville is a forward-thinking academic institution committed to innovation and collaboration. You will be surrounded by individuals who are passionate about student success, eager to experiment and execute new ideas, and committed to learning and growing together. This role offers opportunities for advancement, including broader cross-campus responsibilities or future opportunities that align with your strengths and ambitions.

**As our new Manager, Student Services, you will**:

- ** Lead staff and student teams.** You will foster a collaborative, service-focused culture that supports students and encourages growth and accountability. You will champion our culture grounded in learning, inclusion, and equity.
- ** Oversee the delivery and development of programs.** From orientation and workshops to campus activities, you will ensure our programs and services align with student needs and exceed their expectations. You will evaluate programs and services using data and feedback; identify gaps, propose new initiatives, and lead implementation.
- ** Collaborate.** You will participate in cross-functional committees and initiatives to enhance the student experience across departments. You will collaborate with student organizations, faculty, and campus stakeholders to increase engagement and integrate services into the broader academic experience. You will work closely with Student Life to plan, promote, and execute events, campaigns, and activities.
- ** Prioritize student well-being.** You will support a culture of inclusion, accessibility, and belonging, with sensitivity to the needs of non-traditional students, including mature, international, and online learners. You will respond to non-standard student issues with empathy, discretion, and timely referral to the appropriate support services. You will work closely with colleagues in Student Experience to address and manage concerns about well-being.

**You have**:

- ** The experience.** You have worked in public or private post-secondary settings, taking on increasing levels of responsibility and leadership. You hold a Bachelor’s degree, with a Master’s degree preferred, and bring expertise in one or more of the following areas: Student Advising, Student Life, Wellness, Counselling, Accessibility, or Student Conduct. You have supported students through complex challenges, including crisis management, and are attuned to the unique needs of international and diverse student populations. You have developed impactful, cross-functional programs and understand what it takes to create an inclusive and welcoming campus culture.
- ** The commitment.**You care—about the students, the team, and the bigger picture. You understand the role student services play in fostering academic success and personal growth, and you are driven by a genuine desire to make things better for the people around