Customer Care Specialist

1 week ago

Richmond, Canada OmniSolu Technology Inc. Full time

We are the new standard for decentralized payments. Combining proprietary technology, robust partnership, and a real smart contract governed liquidity pool, we are bringing a revolutionary protocol to alleviate the pains of conventional crypto payments.

As we continue to expand our operations, we are seeking an energetic team player, who is interested in Web3.0 and Crypto.

**Responsibilities**:

- **Sales Support**_
- Serve as the primary point of contact for assigned clients, understanding their unique needs, and providing personalized support and guidance.
- Responsible for new clients’ on-boarding process, including registration, account setup and other steps.
- Build and maintain long-term relationships with clients through regular communication, proactive outreach, and timely resolution of inquiries and issues.
- **Operations Support**_
- Provide training and guidance to clients on how to effectively utilize our digital asset management platform, including conducting demonstrations and delivering training sessions as needed.
- Ensure compliance with industry regulations and internal policies, providing guidance to clients on best practices for data security and regulatory compliance.
- Stay up-to-date on industry trends, market developments, and competitor offerings to inform strategic decision-making and enhance client satisfaction.
- **Project Support**_
- Collaborate with cross-functional teams including product development and technical support to address client needs and deliver solutions that meet their requirements.

**Requirements**:

- Bachelor's degree in Business Administration, Finance, or a related field.
- Preferred to have worked in a financial institution, preferably in account management, customer service, or a related role.
- Proficiency in Mandarin (spoken and written) is mandatory, with the ability to effectively communicate with and support Mandarin-speaking clients.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
- Patience and empathy in dealing with client inquiries and issues, with a commitment to delivering exceptional service.
- Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of the organization.
- Familiarity with digital asset management concepts, technologies, and industry trends is a plus.

**Job Types**: Full-time, Permanent

Pay: From $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Sales support: 1 year (required)
- Customer service: 1 year (required)
- Administrative: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person

  • Technical Customer Care Specialist

    2 weeks ago

    Richmond, Canada Notify Me Full time

    Notify Me! helps Shopify merchants never miss a sale due to out-of-stock products. Our app,Notify Me! Back in Stock & PreOrder, empowers stores to recover lost revenue through smart inventory alerts and pre-order tools. We’re a friendly, fast-moving team on a mission to build products merchants love.We’re looking for a Technical Customer Care Specialist...

  • Customer Service

    3 days ago

    Richmond Hill, Canada Window Door Specialist Full time

    Located in Richmond Hill, Ontario; The Window and Door Specialist have been providing top quality windows and doors in the GTA for over 35 years. The Window & Door Specialist’s core values are “Honesty, Integrity, and Trust”. As a member of our team you will exemplify those values while providing top notch product knowledge and customer service to...

  • Technical Customer Care Specialist

    7 days ago

    Richmond, Canada Notify Me Full time

    Notify Me! helps Shopify merchants never miss a sale due to out-of-stock products. Our app,Notify Me! Back in Stock & PreOrder, empowers stores to recover lost revenue through smart inventory alerts and pre-order tools. We’re a friendly, fast-moving team on a mission to build products merchants love. We’re looking for a Technical Customer Care...

  • Technical Customer Care Specialist

    2 weeks ago

    Richmond, Canada Notify Me!™ Full time

    Overview Notify Me! helps Shopify merchants never miss a sale due to out-of-stock products. Our app, Notify Me! Back in Stock & PreOrder, empowers stores to recover lost revenue through smart inventory alerts and pre-order tools. We're a friendly, fast-moving team on a mission to build products merchants love. We're looking for a Technical Customer Care...

  • Technical Customer Care Specialist

    3 days ago

    Richmond, British Columbia, Canada Notify Me Full time $60,000 - $90,000 per year

    Notify Me helps Shopify merchants never miss a sale due to out-of-stock products. Our app, Notify Me Back in Stock & PreOrder, empowers stores to recover lost revenue through smart inventory alerts and pre-order tools. We're a friendly, fast-moving team on a mission to build products merchants love.We're looking for a Technical Customer Care Specialist who...

  • Pet Care Specialist

    3 days ago

    Richmond, Canada Pathfinder Pet Care and Dog Ranch Full time

    **Overview** As a Pet Care Specialist, you will play a vital role in ensuring the safety and well-being of pets in our care. This position requires a genuine love for animals and a strong desire to learn best practices when it comes to pet boarding and daycare as you'll be a part of the day-to-day Dog Ranch operations. We often work with dogs that are...

  • Customer Service Specialist

    3 days ago

    Richmond, Canada Paragon Tea Room Full time

    Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Join our team at Paragon Tea Room, where we combine tradition with innovation to create an elevated tea experience. As a **Customer Service Specialist**, you will play a crucial role in ensuring every customer interaction reflects our...

  • Dog Wrangler

    2 weeks ago

    Richmond, Canada Pathfinder Pet Care and Dog Ranch Full time

    **Job description** Pathfinder Pet Care & Dog Ranch, located in Steveston (Richmond) is seeking a full-time Dog Wrangler and Pet Care Specialist. NOTE: if you are not qualified or provide a cover letter, please don't apply. **Main Duties & Responsibilities**: - Supervise and facilitate safe off-leash dog play with our day camp and overnight guests - Prep...

  • Release Specialist

    2 weeks ago

    Richmond, Canada Speed Jet Supply Chain Solution Full time

    **Company Overview**: **Responsibilities**: Provide related customs service to clients and carriers, including tracing/tracking shipments, verifying charges, issuing cheque requests. - Responsible for imaging/scanning files through the Document Management tool and moving files to appropriate folder. - Process shipments using SWI Single Window Initiative with...

  • Customer Solutions Specialist

    1 week ago

    Richmond, British Columbia, Canada Pure Lifestyle Inc. Full time $40,000 - $80,000 per year

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the "middle...