Network and Systems Administrator

Company Description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a/an:
**Network and Systems Administrator (hybrid and remote options available)**

**Job Description**:
**What you will do**:

- Defining, designing, implementing, testing and maintaining high quality services for cloud (Azure/M365), virtualization, server, SANs, VMware, mobility, firewalls, telephony, desktop, network switches and routers and other technology to provide a highly available, reliable and safe enterprise computing environment, using industry best practices.
- Establishing performance and quality standards; monitors the enterprise technology services (internal and external) for optimal quality, performance, service level agreements, as well as, efficiencies and maintains a high level of system availability. Develops strategies to assess, implement and test improvements including patch updates. Executes on strategies.
- Overseeing fluid and dependable operations and system back up for all technology services, including disaster recovery and related, and maintaining up to date documentation.
- Conducting investigation, troubleshooting and analyzing, and presenting recommendations related to all enterprise technology services, with technology experts (internal and external) and business partners, including cost analysis, requesting and assessing quotes, and procurement of services and equipment. Takes technical ownership for initiatives.
- Ensuring documentation and knowledge bases are kept up to date through methods of continuous improvement as an effective tool for design, support and troubleshooting.
- Working with vendors to determine best procedures for problem resolution and manages vendor relationships throughout lifecycle of technology or service.
- Providing guidance to the organization in the implementation, support and design of the enterprise systems to meet OTIP’s business, security and service level requirements on an ongoing basis.

**Qualifications**:
**What you will bring**:

- Five to seven years’ experience in the administration and support of enterprise infrastructure, with server and storage systems experience with a Microsoft focus, including VMWare.
- Experience with cloud services (Azure or AWS based) and SaaS and IaaS offerings.
- Desired certifications: MS Azure related, MCSE designation; ITIL foundations; VMWare or equivalent work experience.
- Experience with platforms including Windows, SQL Server and other server system products.
- An expert level of experience with Windows Server infrastructure, including DNS, DHCP, IIS, Active Directory and Exchange and all related services and functions including TCP/IP, Windows clustering, DNS and DHCP. Experience with Azure AD in a hybrid environment considered an asset.
- Recent extensive experience with server, storage, networking hardware troubleshooting and administration.
- Experience with managing telephony services, including PBX, SIP, PRI, VOIP, ACD, UCaaS, CCaaS, unified messaging technologies. Experience with EngHouse UCB considered an asset.
- Ability to work simultaneously on a large number of initiatives and tasks in a highly dynamic and evolving environment.

Additional Information
**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

LI-Remote